Raven Sanchez
Raymond Terrace
Summary
Experienced professional with a successful track record in both domestic and international settings. Successfully transitioned from one location to another, seamlessly adapting to diverse work environments. Proficient in customer service, effective communication, leadership, team management, financial handling, and conflict resolution. Currently excelling in a managerial role at a prominent establishment, demonstrating adaptability and expertise in managing demanding conditions. Committed to delivering exceptional results and contributing to the success of the industry.
Overview
9
9
years of professional experience
Work History
F&B Supervisor
Junction Inn Hotel
11.2019 - Current
- - Successfully managed and supervised a team of 15 F&B staff, ensuring efficient daily operations.
- - Implemented inventory management practices, leading to improved cost control and stock rotation.
- - Consistently maintained a high level of guest satisfaction through exceptional service and problem-solving.
- - Conducted comprehensive training sessions for new staff members, enhancing their product knowledge and service skills.
- - Collaborated with the management team to develop and execute promotions and events.
- - Effectively handled customer enquiries, complaints, and special requests.
Bartender & Gaming Attendant
Southgate Inn
09.2016 - 06.2018
- - Demonstrated exceptional bartending skills, efficiently serving a diverse range of beverages to customers.
- - Maintained a clean and organized bar area, while consistently delivering excellent customer service.
- - Managed gaming machines, provided assistance to patrons, and ensured responsible gaming practices.
- - Accurately handled cash transactions, maintained cash registers, and reconciled daily accounts.
- Previous LA roles: Cocktail Server, Bartender and Server
Bar & Restaurant Manager
Longyard Hotel
05.2017 - 10.2017
- - Led all aspects of bar and restaurant operations, including staff management, inventory control, and budget management.
- - Achieved significant improvements in operational efficiency, resulting in enhanced customer service and profitability.
- - Led a team of 10 employees, providing guidance, training, and support to optimize performance.
- - Ensured compliance with all health and safety regulations and liquor licensing laws.
Education
High School Diploma -
Santa Susana High School
01.2007
Skills
- - Team Leadership
- - Operations Management
- - Customer Service
- - Inventory Management
- - Training and Development
- - Problem Solving
- - Menu Knowledge
- - Marketing and Promotion
- - Compliance and Regulation
- - Cash Handling
Timeline
F&B Supervisor
Junction Inn Hotel
11.2019 - Current
Bar & Restaurant Manager
Longyard Hotel
05.2017 - 10.2017
Bartender & Gaming Attendant
Southgate Inn
09.2016 - 06.2018
High School Diploma -
Santa Susana High School