Raven Schaffter
Wildwood,MO
Summary
Dynamic and results-driven professional with extensive experience in customer service and team management skills. Proven ability to enhance customer satisfaction through effective problem-solving and exceptional communication. Skilled in cash handling and employee training, fostering a collaborative environment that drives team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Team Member
Burger King
Vancouver, WA
07.2020 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Front End Associate
Walmart
Arnold, MO
01.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Manager
Taco Bell
St Louis, MO
07.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Server
Meadowbrook Country Club
Ballwin, MO
06.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated a cooperative atmosphere by encouraging teamwork and transparent communication.
- Developed lasting bonds with membership.
- Directed task allocation and facilitated training for new employees.
- Addressed customer concerns effectively, ensuring satisfaction through professional issue resolution.
- Maintained current understanding of menu offerings and promotions.
- Contributed to efficient operations by providing support during high-demand periods.
- Answered customers' questions, recommended items, and recorded order information.
- Ensured customers with allergies and intolerances received suitable meal alternatives through close coordination with kitchen staff.
- Executed strategic follow-ups with customers to confirm satisfaction and address any issues post-delivery.
- set up banquet food stations and coordinated service to multiple dining areas.
Education
High School Diploma -
Penn Foster
Online 05.2022
Skills
- Problem-solving
- Attention to detail
- Positive and friendly attitude
- Organization and efficiency
- POS system operations
- Exceptional communication
- Employee training and development
- Responsible and trustworthy
- Teamwork and collaboration
- Accurate money handling
- Team management
- Customer service
- Order accuracy
- Flexible scheduling
- Bar terminology
- Cash handling
- Willingness to learn
- Verbal and written communication
- Liquor, wine, and food service
- Alcohol serving
Timeline
Lead Server
Meadowbrook Country Club
06.2023 - Current
Manager
Taco Bell
07.2022 - 06.2023
Front End Associate
Walmart
01.2021 - 07.2022
Team Member
Burger King
07.2020 - 05.2021
High School Diploma -
Penn Foster