Raven Seward
Orlando,United States
Summary
Dynamic professional with extensive experience in business leadership and management, complemented by a robust background in the medical field. Expertise in strategic planning, financial oversight, and operational efficiency fosters a strong focus on team collaboration and results-oriented outcomes. Proven skills in patient care and insurance verification enhance the ability to navigate complex healthcare environments. Reliable and adaptable, consistently meeting evolving needs while ensuring sustained performance and growth.
Overview
10
10
years of professional experience
Work History
Business Owner
P&R Commercial and Residential Cleaning LLC
03.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Procedure Coordinator
Center For Digestive Health
05.2022 - 04.2023
- Oversaw appointment scheduling and itinerary coordination for Physicians and the patients.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Answered phone calls and messages for Gastroenterology medical facility, scheduling appointments, and handling patient inquiries.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Intake Specialist
Baileys Medical Supply
10.2021 - 05.2022
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Entered referrals into appropriate system based on type of referral obtained.
- Completed intake assessment forms and filed clients' charts.
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected premiums and issued accurate receipts.
Operations Manager
Big Tree Naturalz
02.2020 - 12.2021
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Medical Assistant
Total Wellness For Women
10.2020 - 09.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained pre- and post-treatment vital signs and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Transportation Specialist
United States Army
08.2015 - 12.2017
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Maintained operations in compliance with government regulations.
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved maintenance and repair issues for vehicles and equipment.
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
- Read maps to plan routes and reported delays or accidents.
Education
Associate of Science - Health Sciences
Keiser College
05.2021
Skills
- Implementing Client Care Plans
- Active Listening
- Report Preparation
- Government Subsidy Programs
- Customer Service
- Entrepreneurial personality
- Purchasing and planning
- Operations management
- Bookkeeping
- Social media marketing
- Medical terminology
- HIPAA compliance
- Medical records management
Timeline
Business Owner
P&R Commercial and Residential Cleaning LLC
03.2023 - Current
Procedure Coordinator
Center For Digestive Health
05.2022 - 04.2023
Intake Specialist
Baileys Medical Supply
10.2021 - 05.2022
Medical Assistant
Total Wellness For Women
10.2020 - 09.2021
Operations Manager
Big Tree Naturalz
02.2020 - 12.2021
Transportation Specialist
United States Army
08.2015 - 12.2017
Associate of Science - Health Sciences
Keiser College
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