Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Work Availability
Hi, I’m

Raven Shaw

Grand Rapids,MI
Raven Shaw

Summary

Customer Service professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Patient Behavior Technician with 1 year of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.

Overview

10
years of professional experience
1
Certification

Work History

Acorn Health

Behavioral Technician
11.2023 - 07.2024

Job overview

  • Implemented a variety of scientifically based methodologies following the behavior intervention plan including pivotal response training (PRT), Treatment and Education of Autistic and related Communication-Handicapped Children (TEAC), Picture Exchange Communication System (PECS), Discrete Trial (DTT), and Social Skills Training
  • Observed and recorded client behavior and response to the BIP through several forms of data taking
  • Maintained daily progress notes and submitted required documents in a timely manner
  • Assisted in the development of targeted behavior goals and plans
  • Ran one-to-one and group therapy sessions
  • Communicated confidentially with team members.
  • Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
  • Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
  • Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
  • Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
  • Increased daily living skills through systematic instruction and practice during natural routines.

Electric Forest

Bartender
06.2024 - 06.2024

Job overview

  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Starbucks

Burrista
09.2021 - 05.2023

Job overview

  • Pleasantly interacted with customers to promote a positive environment
  • Created a variety of drinks with consistently positive customer satisfaction scores
  • Handled customer issues professionally
  • Maintained and operated coffee equipment
  • Recommended products based on customer needs
  • Restocked display cases and maintained cleanliness.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

CBCS

Agent
04.2018 - 10.2020

Job overview

  • Negotiated to collect balances
  • Delivered exceptional customer service on collection calls
  • Processed payments and monitored accounts for compliance
  • Handled high volume of calls daily.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

SPECTRUM HEALTH

Environmental Services
11.2019 - 06.2020

Job overview

  • Cleaned and disinfected patient exam rooms and common areas
  • Complied with standards during cleaning of specialty areas
  • Removed hazardous waste to minimize risks
  • Verified cleanliness and organization of storage areas.
  • Contributed to overall hospital accreditation success through diligent adherence to environmental services standards set forth by regulatory agencies.

STEELCASE

Shipping/Receiving
10.2017 - 03.2019

Job overview

  • Located proper slots on storage racks and set pallets in place
  • Unloaded materials and goods
  • Removed orders from storage and staged for shipments
  • Checked items for accuracy and examined shipments.
  • Handled day-to-day shipping and receiving overseeing more than 50-100 packages per day.
  • Optimized storage space utilization by implementing effective warehouse layout strategies.
  • Reduced order processing time with the implementation of inventory management software.
  • Collaborated with other department leaders to ensure smooth coordination of daily operations.
  • Provided exceptional customer service by addressing inquiries promptly about shipment statuses, delays, or special handling requirements.
  • Streamlined packing procedures to minimize errors and increase overall accuracy in order fulfillment.
  • Enhanced warehouse efficiency by streamlining shipping and receiving processes.

SHELL GAS STATION

Cashier
12.2014 - 01.2016

Job overview

  • Operated cash register for transactions
  • Helped customers complete purchases and locate items
  • Restocked merchandise and maintained cash drawer accuracy.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

GRCC
, Grand Rapids, MI

Psychology
09.2024

The Herbal Academy
, Grand Rapids, MI

Introductory Herbal Course
11.2023

Creston High School
, Grand Rapids, MI

General Studies
05.2012

Skills

  • Data Evaluation
  • Cash Handling/Management
  • Account Management
  • CPR
  • Specialty Drink Crafting
  • Accurate Record Keeping
  • Transcribing Information
  • Scheduling
  • Inbound and Outbound Calling
  • ABA Therapy
  • Toileting Training
  • Behavior Skills Training for Children/Parents/Staff
  • Verbal Behavior Training
  • American Sign Language
  • Applied Behavior Analysis
  • Pivotal Response Training
  • Picture Exchange Communication System
  • Behavior Modification Techniques
  • Motor Skills Development
  • Task Analysis and Chaining
  • Behavioral Intervention Plans
  • Reinforcement Procedures
  • Incidental Teaching Methods
  • Complaint Handling
  • Call center experience
  • Live chat support
  • Quality Assurance
  • Customer Response
  • Appointment Scheduling
  • Sales Support
  • Payment Processing
  • Technical Troubleshooting
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Cleanliness and hygiene

Certification

  • CPR Adult & Pediatric First Aid/AED
  • Recipient Rights (Network180)
  • 40 Hour+ RBT Training

Languages

English
Native or Bilingual

Timeline

Bartender

Electric Forest
06.2024 - 06.2024

Behavioral Technician

Acorn Health
11.2023 - 07.2024

Burrista

Starbucks
09.2021 - 05.2023

Environmental Services

SPECTRUM HEALTH
11.2019 - 06.2020

Agent

CBCS
04.2018 - 10.2020

Shipping/Receiving

STEELCASE
10.2017 - 03.2019

Cashier

SHELL GAS STATION
12.2014 - 01.2016

GRCC

Psychology

The Herbal Academy

Introductory Herbal Course

Creston High School

General Studies
  • CPR Adult & Pediatric First Aid/AED
  • Recipient Rights (Network180)
  • 40 Hour+ RBT Training
Availability
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Raven Shaw