Administrative professional with proven track record in providing high-level support to executives and teams. Known for my strong organizational skills and ability to manage multiple tasks seamlessly. Highly reliable team player who adapts to changing needs to ensure smooth office operations and achieve results.
Hi, I’m
Raven Sheffield
Atlanta,GA
Summary
Overview
9
years of professional experience
1
Certification
Work History
Gofoton
Administrative Support Specialist |Hybrid|
07.2023 - Current
Job overview
- Employed a variety of software solutions, such as WOT, ERP, and CFS, to optimize the processing of customer orders.
- Developed and maintained comprehensive customer order jackets, ensuring all documentation was accurate.
- Created and managed detailed customer order files, ensuring the accuracy of all documentation.
- Assisted customers with inquiries about their orders, installations, and warranties
- Verified orders to guarantee timely delivery and confirm vendor receipts. Contacted customers for order confirmations and status updates.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Chime Solutions
Customer Care Representative |Remote|
06.2022 - 07.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions regarding benefits, accounts
- Expedited issue resolution times by thoroughly documenting customer interactions and collaborating with cross-functional teams to address complex problems.
- Managed multiple accounts simultaneously with attention to detail while prioritizing urgent tasks according to importance or complexity level.
ZUZU's Lip Balm
Brand Ambassador
06.2017 - 01.2022
Job overview
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Analyzed campaign performance to refine tactics and boost future engagement.
Transportation Security Administration, TSA
Transportation Security Officer
04.2016 - 06.2021
Job overview
- Strong organizational and coordination skills demonstrated through managing security services and ensuring compliance.
- Conducted security checks and investigations to ensure the safety of passengers and flight crews.
- Collaborated with local law enforcement and federal agencies when required.
- Utilized screening equipment to detect hazardous items in baggage, cargo, and on passengers, and
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, cargo, and individuals.
- Followed regulatory guidelines, policies, and procedures to ensure the safety of travelers and personnel.
- Assisted senior management with making critical decisions by developing and submitting performance
and compensation reports with status updates and improvement recommendations.
Education
Essex County CollegeNewark, NJ
from Business Administration
12-2021
University Overview
- Dean's List Spring & fall semester 2021
Skills
- Excellent Interpersonal Skills
- Prioritization & Problem Solving
- Verbal & Written Communication
- Document scanning
- Inventory control
- Document Filing and Retrieval
- Multi-Line Phone Proficiency
- Microsoft Office Applications
- Effective call management
- Order & Quote Processing
- Office Supplies and Inventory
- WMS & ERP
Certification
- Notary Public for The State of New Jersey 2027
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Support Specialist |Hybrid|
Gofoton
07.2023 - Current
Customer Care Representative |Remote|
Chime Solutions
06.2022 - 07.2023
Brand Ambassador
ZUZU's Lip Balm
06.2017 - 01.2022
Transportation Security Officer
Transportation Security Administration, TSA
04.2016 - 06.2021
Essex County College
from Business Administration
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