Raven Sherwood
Farragut,TN
Summary
Customer-focused professional with successful 20-year career in Health and Wellness and Automotive industries. Dynamic and successful at applying interpersonal and organizational skills in a busy clinical and business environment.
Overview
19
19
years of professional experience
Work History
Office Manager / Nutrition Assistant
Bodycare Clinic
08.2021 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular inventory assessments of retail supplements, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for 2 health practitioners.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient inventory ordering systems and organizational strategies.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve office revenue.
- Coached new hires on company processes while managing daily office processes to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Collaborated with patients regarding supplement and weight loss protocols, addressing individualized dietary requirements.
- Assisted in conducting nutritional assessments for patients upon admission, contributing valuable input towards their care plans.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in nutrition and wellness.
Assistant Service Manager
Cardinale Way Mazda
06.2020 - 06.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians and Service Advisors to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Developed written plans and obtained customer consent to proceed.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Trained several less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Negotiated contracts with vendors to secure competitive pricing on repair procurement while maintaining quality standards.
- Resolved customer complaints in professional and timely manner.
Warranty Administrator
Riverside Metro Auto Group
09.2018 - 01.2020
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Maintained detailed service and customer records.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
- Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
Service Advisor
BMW Of Murrieta
05.2016 - 09.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Warranty Administrator
Ferrari And Maserati Of Newport Beach
08.2014 - 05.2016
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Calculated adjustments, premiums and refunds.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Service Advisor
Autonation Volvo Irvine
08.2005 - 08.2014
- Developed estimates by costing materials, supplies, and labor.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certification - Health And Wellness Coaching
Mind Body Green
Brooklyn, NY06.2024
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Written and verbal communication
- Health Promotion
- Interpersonal and written communication
- Patient Education
- Clinical Nutrition
- Supplement Knowledge
- Dependable and Cooperative
- Adaptability and Flexibility
- Analytical Thinking
Timeline
Office Manager / Nutrition Assistant
Bodycare Clinic
08.2021 - 05.2024
Assistant Service Manager
Cardinale Way Mazda
06.2020 - 06.2021
Warranty Administrator
Riverside Metro Auto Group
09.2018 - 01.2020
Service Advisor
BMW Of Murrieta
05.2016 - 09.2016
Warranty Administrator
Ferrari And Maserati Of Newport Beach
08.2014 - 05.2016
Service Advisor
Autonation Volvo Irvine
08.2005 - 08.2014
Certification - Health And Wellness Coaching
Mind Body Green
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