Raven Small
Technology Specialist
Levittown,NY
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Door-to-Door Representative
PRESTIGE SILVERLINE- VERIZON
FARMINGDALE, NY
11.2022 - 12.2023
- Vouching for Verizon and gaining clientele
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Fashion Stylist
LEVIS STRAUSS &CO, ROOSEVELT FIELD MALL
Garden City, NY
06.2022 - Current
- Providing excellent product knowledge with exceptional customer service
- Helping stock associates with replenishment and making sure it is neat
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Provided education and guidance to clients on fashion trends and styling techniques.
Restaurant Hostess
NUVO KITCHEN, NK RESTAURANT
EAST MEADOW, NY
06.2023 - 07.2023
- Answering the phone professionally, sealing deposits correctly
- Communicating with kitchen staff seating patrients accordingy so that wait staff is not over loaded
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Team Leader
CHICK FIL A
SPRINGDALE, Ohio
04.2019 - 01.2021
- Supervising the business and making decisions with my team to drive results
- Serving/Assisting my customers with the greatest experience
- Fast pace experience
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma -
Wyoming High School
Cincinnati, OH 08.2016 - 05.2020
Bachelor of Science - INFORMATIONALLOGISTICS TECHNOLOGY
Virginia State University
Petersburg, Virginia 08.2020 - Current
Skills
[Industry] understanding
Sales proficiency
Document preparation
[Software] trained
Application support
Staff education and training
Software diagnosis
Key stakeholder relationship building
Order fulfillment
Recordkeeping strengths
Desktop Technical Support
Mobile Device Deployment
Spreadsheet development
Database administration
Advertising and marketing
Strategy implementation
Speechwriting and messaging
Timeline
Restaurant Hostess
NUVO KITCHEN, NK RESTAURANT
06.2023 - 07.2023
Door-to-Door Representative
PRESTIGE SILVERLINE- VERIZON
11.2022 - 12.2023
Fashion Stylist
LEVIS STRAUSS &CO, ROOSEVELT FIELD MALL
06.2022 - Current
Bachelor of Science - INFORMATIONALLOGISTICS TECHNOLOGY
Virginia State University
08.2020 - Current
Team Leader
CHICK FIL A
04.2019 - 01.2021
High School Diploma -
Wyoming High School
08.2016 - 05.2020