Raven Smith
Customer Service Manager
Monticello,AR
Summary
Proven Customer Service Representative at Norris Animal Clinics Inc., adept in critical thinking and customer relations, enhanced loyalty through empathetic dispute resolution and skilled communication. Achieved high retention rates by developing strong client rapport and leveraging computer proficiency for efficient problem-solving. Demonstrates a commitment to excellence and a track record of elevating customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Norris Animal Clincis Inc.
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Vet Assistant
Warren Animal Clinic/Norris Animal Clinics Inc.
10.2008 - Current
- Improved patient care by assisting veterinarians with examinations and treatments.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
Office Manager
Warren Animal Clinic/Norris Animal Clinics Inc
08.2010 - 10.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Bachelor - Animal Science
University of Arkansas At Monticello
Monticello05.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Call management
- Administrative support
- Customer education
- Product sales
Timeline
Customer Service Representative
Norris Animal Clincis Inc.
10.2018 - Current
Office Manager
Warren Animal Clinic/Norris Animal Clinics Inc
08.2010 - 10.2018
Vet Assistant
Warren Animal Clinic/Norris Animal Clinics Inc.
10.2008 - Current
Bachelor - Animal Science
University of Arkansas At Monticello
Similar Profiles
Sarah McManusSarah McManus
Team Leader And Member of Management at Norris Animal Clinics- Dallas County Animal ClinicTeam Leader And Member of Management at Norris Animal Clinics- Dallas County Animal Clinic
Amber EhrmannAmber Ehrmann
Community Liaison at Norris School District-Norris AcademyCommunity Liaison at Norris School District-Norris Academy
Kayla RazoKayla Razo
School Counselor Intern at Norris School DistrictSchool Counselor Intern at Norris School District