Raven St. Claire
Minneapolis,MN
Summary
Dynamic professional with extensive experience in office management and interdepartmental communication at Brighton Hospice. Proven track record in staff training and compliance monitoring, enhancing operational efficiency. Adept at inventory management and data entry, fostering a collaborative work environment that drives success and improves team performance.
Overview
14
14
years of professional experience
Work History
Assistant Director of Office Development
Brighton Hospice
St Louis Park, MN
01.2022 - Current
- Fulfilled all duties as a cna for 3 months. Transitioned into the administrative assistant position with much fulfillment and success. Currently filling the Assistant Director of Office Development role.
- Managed the daily workflow of the office team by assigning tasks, tracking progress, and providing assistance when needed.
- Collaborated with other departments to improve interdepartmental communication.
- Conducted orientation sessions for new hires, ensuring a smooth transition into the company.
- Monitored office inventory to maintain supply levels.
- Reviewed medical records to ensure accuracy of billing information and patient data.
CNA/Lead HHA
Beehive Homes of Lakeville
Lakeville, MN
02.2021 - Current
- Assist residents with daily living activities such as eating, dressing, ambulating, and maintaining proper hygiene in a 20-bed assisted living/memory care facility.
- Monitor resident stability routinely by performing vitals and documenting in their records.
- Administer all medications and treatments per EMR.
- Built trustful and long-lasting professional relationships with residents, their family members, and team members.
- Promoted to Lead HHA within six months, working closely with management to ensure training and all everyday tasks were completed by our team.
Shift Lead/ Sales Representative
Midwest Publishing Inc.
Saint Paul, MN
09.2017 - 02.2021
- Handle 200+ customer interactions per day, providing detailed, friendly, and professional service to ensure customer satisfaction.
- Accurately updating data such as customer names, addresses, phone numbers, and credit card information.
- Hold weekly orientations for new hires.
- Train new employees in customer service script recitation, and all call policies and procedures.
Assistant Manager
Papa Murphy's
Stillwater, MN
06.2011 - 06.2015
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
Education
CERTIFICATE OF COMPLETION - NURSING ASSISTANT/HOME HEALTH AIDE
Accredited School of Nursing Assistant/HHA
Minneapolis, MN12.2020
HIGH SCHOOL DIPLOMA -
Stillwater Area High School
Stillwater, MN06.2012
Skills
- Interdepartmental communication
- Organizational skills
- Office management
- Inventory management
- Data entry
- Time management
- Administrative support
- Compliance monitoring
- Staff hiring
- Staff training
Timeline
Assistant Director of Office Development
Brighton Hospice
01.2022 - Current
CNA/Lead HHA
Beehive Homes of Lakeville
02.2021 - Current
Shift Lead/ Sales Representative
Midwest Publishing Inc.
09.2017 - 02.2021
Assistant Manager
Papa Murphy's
06.2011 - 06.2015
CERTIFICATE OF COMPLETION - NURSING ASSISTANT/HOME HEALTH AIDE
Accredited School of Nursing Assistant/HHA
HIGH SCHOOL DIPLOMA -
Stillwater Area High School
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