Raven Taylor
St Louis,MO
Summary
Detail-focused professional known for high productivity and efficient task completion. Skilled in digital preservation, cataloging, and archival research. Excel at organization, time management, and problem-solving to ensure smooth operation of archiving processes. Committed to maintaining accuracy and confidentiality in handling sensitive documents.
Overview
13
13
years of professional experience
Work History
Archive Technician
National Personnel Records Center
Saint Louis, MO
09.2023 - Current
- Respond to a variety of types of requests for information regarding military and civil service.
- Communicate directly with all levels of customers by telephone, and/or e-mail to obtain clarification of the request or additional information which may facilitate the response.
- Field complex calls across all record groups and series regarding the status of reference request regarding records.
- Apply knowledge of laws, regulations, policies and procedures regarding disclosure of personnel and medical information.
Plastic Component Operator
Nike
Saint Charles, Missouri
02.2016 - 04.2023
- Performed quality control checks on finished products for defects and accuracy.
- Organized work area daily to ensure efficient workflow throughout shift.
- Provided training and guidance to new employees on proper assembly techniques.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Customer Service Representative
Spectrum
Saint Louis, MO
04.2012 - 02.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Bachelor of Science - Criminal Justice
Harris-Stowe State University
St. Louis, MO05-2026
Associate of Science - Criminal Justice
Saint Louis Community College
St. Louis, MO05-2023
Skills
- Document handling
- Digital archiving
- Information retrieval
- Multitasking
- Detail-oriented
- Critical Thinking
- Computer literacy
- Problem-Solving
Timeline
Archive Technician
National Personnel Records Center
09.2023 - Current
Plastic Component Operator
Nike
02.2016 - 04.2023
Customer Service Representative
Spectrum
04.2012 - 02.2016
Bachelor of Science - Criminal Justice
Harris-Stowe State University
Associate of Science - Criminal Justice
Saint Louis Community College