Raven Thomas
Oklahoma City,OK
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Check N Go
Midway City, OK
11.2018 - Current
- Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet the needs.
- Escalate issues to the District Director of Operations (DDO), and Corporate office if unable
- Stay in compliance with Company, State, and Federal regulations.
- Inbound / Outbound calling
- Marketing
- Loan processing
Retention File Clerk
Oklahoma Educators Credit Union
Oklahoma City, OK
11.2021 - 10.2022
- Interview background information on every Loan Applicant (s)
- Verify required documents before & after every loan has been completely processed
- Follow (BSA) protocol according to all safety and state regulations
- Develop organized filing systems.
- Create, process, and maintain file records.
- File and retrieve documents for other personnel.
- Prepare records for off-site storage.
- Maintain file room logs to track the location of files.
- Dispose of files according to established document-retention schedules.
Administrative Office
Francis Tuttle
Oklahoma City, OK
08.2014 - 10.2018
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Supervising administrative staff and dividing responsibilities to ensure performance
- Keeping stock of office supplies and placing orders when necessary
- Welcoming and directing visitors
- Coordinating meetings and appointments
- Performing clerical tasks, like answering phones and responding to emails
- Managing office stock
- Preparing regular reports (e.g. expenses and office budgets)
Education
Cosmetology License - Cosmetology Education
Francis Tuttle Technology Center - Reno
Oklahoma City, OK05-2014
High School Diploma -
Putnam City West High School
Oklahoma City, OK05-2011
Skills
- Logistics Management
- Business Forecasting
- Department Oversight
- Customer Retention
- Administrative Management
- Contract Administration
- Data Management
- Performance Improvement
- KPI Tracking
- Schedule Management
- Data Analysis
- Financial Oversight
- Sales Tracking
- Employee Development
- Customer Service Management
- Quality Assurance
- Price Structuring
- Logistics
- Profit and loss accountability
- Delegating Work
- Financial Management
- Team Leadership
- Management Team Building
- Proficient in [Software]
- Sales oversight
- Time management abilities
- Strategic Planning
- Sales Promotion
- Client Account Management
- Reliability
- Sales Strategies
- Operations Management
- Self Motivation
- Operations Oversight
- Relationship Building
- Analytical Skills
- Direct Sales
- Organizational Skills
- Goal Setting
- Revenue Growth
- Problem-Solving
- Active Listening
- Teamwork and Collaboration
Timeline
Retention File Clerk
Oklahoma Educators Credit Union
11.2021 - 10.2022
Manager of Operations
Check N Go
11.2018 - Current
Administrative Office
Francis Tuttle
08.2014 - 10.2018
Cosmetology License - Cosmetology Education
Francis Tuttle Technology Center - Reno
High School Diploma -
Putnam City West High School
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