Raven Thomas
Mechanicsville,VA
Summary
Veterinary professional with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with compassionate approach to patient care.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Ashland Veterinary Hospital
06.2022 - 08.2025
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted in the handling/filling of prescribed medications.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
Hostess Manager
IHOP
12.2017 - 09.2024
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Developed and maintained clean and welcoming entrance area, making positive first impression on guests.
- Streamlined communication between hostess team and kitchen staff, reducing order errors and improving service speed.
Team Member
Chick-fil-A
06.2021 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
Bachelor of Arts - Biology & Spanish
Randolph-Macon College
Ashland, VA05-2022
High School Diploma -
Lee-Davis Highschool
Mechanicsville, VA06-2018
Skills
- Effective client communication
- Cleaning and sanitizing expertise
- Patient management
- Active listening
- Animal safety
- Sample collection
- Compassionate euthanasia guidance
- Sanitation procedures
- Accurate medical record management
- Client education
- Collaboration in surgical procedures
Languages
Spanish
Full Professional
Timeline
Veterinary Assistant
Ashland Veterinary Hospital
06.2022 - 08.2025
Team Member
Chick-fil-A
06.2021 - 09.2022
Hostess Manager
IHOP
12.2017 - 09.2024
Bachelor of Arts - Biology & Spanish
Randolph-Macon College
High School Diploma -
Lee-Davis Highschool
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