Summary
Overview
Work History
Education
Skills
Timeline
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Raven Thomas

Houston

Summary

I am seeking career opportunities with a company where I'm able to offer my solid customer service background and team leadership skills. I am very knowledgeable with proven background in managing restaurant operations and leading teams to success. Also known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. I would be a great impact with a company that I am able to apply my outstanding customer service and leadership skills.

Overview

18
18
years of professional experience

Work History

Store Manager

Burger King
01.2021 - Current
  • Assisted in daily operations to maintain store efficiency.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Observed sales trends to assist in inventory replenishment decisions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Supervised guests at front counter, answering questions regarding products.

Assistant Store Manager

Jack in the Box
01.2018 - 12.2020
  • Assisted in daily operations to ensure efficient store performance and customer satisfaction.
  • Resolved customer complaints promptly, fostering positive shopping experiences.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Sonic
01.2008 - 12.2012
  • Assisted in daily operations to maintain store efficiency.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Observed sales trends to assist in inventory replenishment decisions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Supervised guests at front counter, answering questions regarding products.

Overnight Stocker

Walmart
02.2015 - 11.2017
  • Collaborated with team members to optimize stocking processes and reduce restocking time.
  • Maintained cleanliness of storage areas to adhere to safety and sanitation standards.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.

Dietary Aide

Holly Hall Retirement Community
01.2012 - 12.2014
  • Assisted in meal preparation, ensuring adherence to dietary restrictions and resident preferences.
  • Delivered meals to residents, promoting a positive dining experience through attentive service.
  • Collaborated with kitchen staff to maintain cleanliness and organization of food service areas.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

Business Administration And Management

Lamar University
Beaumont, TX
05.2010

High School Diploma -

Memorial High School
Port Arthur, TX
05.2008

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • POS systems

Timeline

Store Manager

Burger King
01.2021 - Current

Assistant Store Manager

Jack in the Box
01.2018 - 12.2020

Overnight Stocker

Walmart
02.2015 - 11.2017

Dietary Aide

Holly Hall Retirement Community
01.2012 - 12.2014

Store Manager

Sonic
01.2008 - 12.2012

Business Administration And Management

Lamar University

High School Diploma -

Memorial High School

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