Raven Toppin
Raleigh,NC
Summary
Customer Service Representative with over 4 years of experience in retail and security roles, demonstrating strong skills in customer interaction, safety protocols, and inventory management. Proficient in enhancing store operations and customer satisfaction through diligent oversight and effective communication. Adept at maintaining detailed records and implementing systematic procedures to improve efficiency and reduce errors.Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
4
4
years of professional experience
Work History
Customer service Representative/Cashier
Family Dollar
12.2023 - 04.2024
- Acted as a primary point of contact for customer queries at Family Dollar
- Achieved high customer satisfaction ratings
- Reduced customer complaints by 15%
- Handled customer disputes with professionalism and tact
- Played a pivotal role in maintaining the store's high customer service standards.
SECURITY GUARD
allied universal
03.2023 - 09.2023
- Upheld stringent security protocols, bolstering overall safety
- Recorded daily incidents in comprehensive logbooks
- Initiated corrective measures for identified safety hazards
- Engaged professionally with both visitors and employees.
Dsp
Rescare community living
05.2023 - 08.2023
- Implemented innovative care strategies as a dedicated DSP at Rescare Community Living
- Worked collaboratively with multidisciplinary teams
- Enhanced residents' quality of life through supportive care
- Provided visionary caregiving to children
- Achieved notable improvement in residents' well-being.
Stock Associate
Walmart
11.2022 - 03.2023
- Applied strong attention to detail when verifying incoming shipments for accuracy
- Assisted in floor moves, merchandising and display maintenance
- Collaborated with team members to resolve customer service inquiries efficiently
- Leveraged problem solving abilities to troubleshoot issues related to stocking activities
- Implemented strategies for improving stock control processes to reduce shrinkage due to theft or misplacement of items
- Operated scanning equipment efficiently during receipt processing activities
- Participated in team meetings to discuss new initiatives or changes in procedures
- Maintained a clean and orderly work environment.
Seasonal Warehouse Worker
Amazon
Mooresville, North Carolina
10.2022 - 02.2023
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Organized warehouse inventory by item, type, size or product code.
- Assembled shipping containers with packing materials and products according to customer specifications.
- Unloaded trucks using pallet jacks, dollies and hand carts.
Cashier Team Lead
food lion
07.2022 - 11.2022
- Steered team to deliver exceptional customer service
- Proficiently resolved customer complaints
- Ensured cash drawer accuracy through daily audits
- Utilized in-depth store knowledge to assist customers
- Boosted customer satisfaction by locating hard-to-find items.
WAREHOUSE ASSOCIATE
millennium
03.2022 - 07.2022
- Maintained accurate inventory counts
- Meticulously prepared pallets and orders
- Demonstrated keen attention to detail in inventory management.
CASHIER
Walmart
05.2020 - 03.2022
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
Education
High School Diploma -
knightdale high school
knightdale, NC12.2021
Skills
- Document Preparation (Experienced)
- English Fluency (Expert)
- Staff Management (Skillful)
- File And Records Management (Skillful)
- Safety And Security (Skillful)
- Verbal And Written Communication (Experienced)
- Wireless Technology (Expert)
- Client Requirements (Experienced)
- Money Handling (Expert)
- Providing Feedback (Experienced)
- Inventory Records (Skillful)
- Storage Organization (Expert)
- Problem-solving (Expert)
- Customer Support (Expert)
- Time Management (Skillful)
- Public Speaking (Skillful)
Timeline
Customer service Representative/Cashier
Family Dollar
12.2023 - 04.2024
Dsp
Rescare community living
05.2023 - 08.2023
SECURITY GUARD
allied universal
03.2023 - 09.2023
Stock Associate
Walmart
11.2022 - 03.2023
Seasonal Warehouse Worker
Amazon
10.2022 - 02.2023
Cashier Team Lead
food lion
07.2022 - 11.2022
WAREHOUSE ASSOCIATE
millennium
03.2022 - 07.2022
CASHIER
Walmart
05.2020 - 03.2022
High School Diploma -
knightdale high school