Raven Turner
Lynwood,IL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Store Detective
Meijer
Flossmoor, IL
06.2024 - Current
- Identified suspicious individuals and monitored their activities in the store.
- Investigated incidents of theft, fraud and vandalism on store property.
- Performed foot patrols to identify safety hazards or criminal activity.
- Conducted investigations by interviewing witnesses and suspects.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to loss prevention practices.
- Assisted in training new team members regarding loss prevention best practices.
- Developed action plans to address areas of potential risk in order to reduce losses due to theft or fraud.
- Prepared detailed reports documenting incident information such as descriptions of suspects, stolen items.
- Responded quickly and professionally to emergency situations such as bomb threats, fires, medical emergencies.
- Monitored access control systems including CCTV cameras and alarm systems.
Home Health Aide
Illinois Department of Human Services
Chicago, IL
05.2019 - Current
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
Account Manager
Discover Financial Services, DFS
Remote
08.2022 - 08.2023
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Verified accuracy of customer information in order to ensure proper account management.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
Education
Bachelor of Arts - Applied Psychology
Loyola University of Chicago
Chicago, IL05-2025
Skills
- Investigative techniques
- Loss prevention strategies
- Incident documentation
- Evidence collection
- CCTV Systems
- Written Communication
- Multitasking
- Crisis Management
- Retail Operations
- Conflict Resolution
- Critical Thinking
- Customer Service
Timeline
Store Detective
Meijer
06.2024 - Current
Account Manager
Discover Financial Services, DFS
08.2022 - 08.2023
Home Health Aide
Illinois Department of Human Services
05.2019 - Current
Bachelor of Arts - Applied Psychology
Loyola University of Chicago
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