Timeline
Work History
Overview
Education
Skills
Work Preference
Quote
AdministrativeAssistant
Raven Veal

Raven Veal

Director
Baton Rouge,LA

Timeline

Administrative Assistant

Glory Angels Learning Center
03.2022 - 06.2023

Administrative Assistant

Courtney's Christian Preparatory School
02.2022 - Current

Virtual Assistant

1 Stop Shop w/Phenomenal Ladies
09.2021 - Current

Associate of Applied Science - Early Childhood Education

Bryant And Stratton College
07.2021 - 10.2022

Work From Home Agent

M & G's Communication Center
11.2020 - 01.2022

Assistant Store Manager

Dollar General
09.2018 - 10.2020

Associate of Science - Business Manangement

Fortis College
10.2017 - 03.2019

Delivery Driver/Driver Mentor

Waitr
05.2016 - 01.2019

Senior Customer Care Specialist

Xerox, ACS
03.2013 - 01.2016

Work History

Administrative Assistant

Courtney's Christian Preparatory School
Baton Rouge , LA
02.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Virtual Assistant

1 Stop Shop w/Phenomenal Ladies
Spring, Texas
09.2021 - Current
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.

Administrative Assistant

Glory Angels Learning Center
Saint Francisville, LA
03.2022 - 06.2023
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Created and developed lesson plans to meet students' academic needs.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Work From Home Agent

M & G's Communication Center
Baton Rouge , LA
11.2020 - 01.2022
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Assistant Store Manager

Dollar General
Baton Rouge , LA
09.2018 - 10.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Delivery Driver/Driver Mentor

Waitr
Baton Rouge, Louisiana
05.2016 - 01.2019
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.

Senior Customer Care Specialist

Xerox, ACS
Baton Rouge, Louisiana
03.2013 - 01.2016
  • Championed high standards of professionalism within the team, fostering a culture of excellence and accountability.
  • Improved customer retention rates by consistently delivering exceptional service experiences.
  • Managed escalated customer issues with empathy and understanding while maintaining adherence to company policies.
  • Enhanced customer satisfaction by promptly addressing concerns and providing efficient solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Education

Associate of Applied Science - Early Childhood Education

Bryant And Stratton College
Buffalo
07.2021 - 10.2022

Associate of Science - Business Manangement

Fortis College
Centerville, OH
10.2017 - 03.2019

Skills

  • Calendar Management
  • Meeting Scheduling
  • File Organization
  • Social Media Updating
  • Document Preparation
  • Online Marketing
  • Fast Learner
  • Customer Service
  • Data Entry
  • Scheduling and calendar management
  • Multitasking and Time Management
  • Microsoft Office
  • Social media knowledge
  • Administrative Support
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Computer Proficiency
  • Critical Thinking
  • Dedicated Team Player
  • Recordkeeping
  • Professional and mature

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Quote

The best way out is always through.
Robert Frost

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Raven Veal Director