Summary
Overview
Work History
Education
Skills
Timeline
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Raven Walker

Yonkers,NY

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Experienced with youth mentorship and program development, providing safe and supportive environment for growth. Utilizes effective communication and motivational strategies to engage youth. Track record of fostering positive and inclusive atmosphere that encourages personal development.

Overview

7
7
years of professional experience

Work History

Cashier

Richie Rich Restaurant
  • Responsible for accepting payments from customers, and giving change and receipts.
  • Operate a cash register, handling 150 transaction daily on average, and count money in drawers to ensure the amount is correct.
  • Knowledge of and ability to refund items in the form of cash or credit
  • Bagged customer’s food in accordance to best practices, ensuring that their items do not get smashed or ruined in transit.
  • Able to resolve customer disputes in a calm and intelligent manner.

Shift Supervisor

Westchester Men Shelter
08.2024 - 08.2025
  • Supervises and monitors the environment to ensure that guidelines are followed and interpersonal relationships remain positive.
  • Supervises residential aides and security
  • Supervises and monitors the facility to ensure cleanliness, security, and safety practices are enacted.
  • Conducts mandated fire drills/evacuations.

Shift Supervisor

The Stadium Women M.I.C.A Shelter
05.2022 - 05.2024
  • Manage and record residents along with staff entering and exiting the facility.
  • Monitor 200 bed facility roster and/or placement of clients who are bedded.
  • Increase clients' participation in group activities aimed at improving their social skills and mental health.
  • Experienced in case note writing, completing reports, and documentation comprised of focus notes, follow-ups, and supervisory functions in DHS CARES system.
  • Handled crisis intervention as necessary including but not limited to conflict resolution, one on one and/or case conferenced clients with Sr. Case Managers and DSS.

Recreation Specialist

Fort Washington Men M.I.C.A Shelter
08.2019 - 02.2024
  • Encourage clients to participate in physical activities and take clients who are eligible to go on outside trips.
  • Create Holiday Programs

Residential Aid

The Stadium Women M.I.C.A Shelter
01.2021 - 05.2022
  • Responsible for logging each round of wellness checks and perimeter checks
  • Assist clients with their day to day necessities
  • Bed check every night to reinforce curfew
  • Conduct count at designated times

Direct Support Professional

Atlas Search – Sheltering Arms
04.2020 - 11.2020
  • Providing care, support, and guidance to individuals with disabilities, behavioral challenges, or other needs. Ages 14-18.
  • Assists program participants with personal care and hygiene needs as needed
  • Demonstrates appropriate techniques in all physical interactions or interventions including lifting, transferring, positioning or restraining.
  • Ensure the safety of all residents in the group home, including supervision during recreational activities, chores, and outings.
  • Use behavior modification techniques to help teens learn coping skills and social behavior.
  • Provide a safe, structured, and supportive environment.
  • Document incidents, progress on individual goals, and any significant changes in behavior or health.
  • Ensure residents follow house rules and routines, while promoting independence.

Residential Aide

Fort Washington Men M.I.C.A Shelter
08.2018 - 08.2019
  • Assist clients with tasks they are not able to perform, Ages 18-100.
  • Provide emotional support if necessary
  • Spent a great deal of time comforting ill or uncomfortable residents.
  • Assisted in creating and administering the activity schedule for residents.
  • Responsible for logging each round of medications and assisting in administering them.
  • Helped residents to set up communication with their families.
  • Cleaned each common room and kept a clean environment for residents.
  • Developed the welcome package of information that was given to each resident and their families.
  • Developed activities for residents for holiday’s season each year.

Education

Columbia Greene Community College
Hudson, NY
01.2016

High School Regents Diploma - undefined

Discovery High School
Bronx, NY
01.2013

Skills

  • Workplace safety
  • Youth advocacy
  • Staff management
  • Policy enforcement
  • Strategic planning
  • Youth mentoring
  • Documentation skills
  • Program planning
  • Group supervision
  • Tactful communication
  • Recreational activities

Timeline

Shift Supervisor

Westchester Men Shelter
08.2024 - 08.2025

Shift Supervisor

The Stadium Women M.I.C.A Shelter
05.2022 - 05.2024

Residential Aid

The Stadium Women M.I.C.A Shelter
01.2021 - 05.2022

Direct Support Professional

Atlas Search – Sheltering Arms
04.2020 - 11.2020

Recreation Specialist

Fort Washington Men M.I.C.A Shelter
08.2019 - 02.2024

Residential Aide

Fort Washington Men M.I.C.A Shelter
08.2018 - 08.2019

Cashier

Richie Rich Restaurant

High School Regents Diploma - undefined

Discovery High School

Columbia Greene Community College

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