Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Wallace

Port Arthur,Texas

Summary

  • Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Dollar General
07.2017 - 09.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Cashier

Tractor Supply
01.2017 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.

Education

High School Diploma -

Creek Wood High School
Charlotte, TN
05.2013

Certificate Degree - Medical Billing And Coding

Ashworth College
Norcross, GA
03.2024

Skills

  • Database Management
  • Google Drive
  • Records Maintenance
  • Effective Selling Techniques
  • Goals and Performance
  • Retail Operations
  • Desktops, Laptops and Mobile Devices
  • Store Opening and Closing
  • Customer Relations
  • Customer Experience
  • Customer Service
  • Issue Resolution
  • Pricing and Markdowns
  • POS Systems Operations
  • Attention to Detail

Timeline

Assistant Store Manager

Dollar General
07.2017 - 09.2019

Cashier

Tractor Supply
01.2017 - 07.2017

High School Diploma -

Creek Wood High School

Certificate Degree - Medical Billing And Coding

Ashworth College

Similar Profiles

CREATE PROFILE
Raven Wallace