Raven Washington
New Britain,Connecticut
Summary
Driven Customer Service/Childcare professional with experience as primary point of escalation for high-level client questions, needs, wants, and complaints. Passionate about delivering superior interactions with customers and children by hearing issues, requirements, and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries, and complaints to develop rapid solutions.
Overview
6
6
years of professional experience
Work History
Associate Teacher
ESPN KidsCenter
01.2019 - Current
- Create, organize, and implement developmentally appropriate lesson plans, specifically based off an emergent curriculum
- Assist in creating a stimulating, inviting, and positive classroom environment
- Observe the strengths and needs of each child in order to establish individual goals
- Document and share children’s milestones with parents
- Write monthly newsletters to highlight specific activities, give information on upcoming activities, and inform parents of upcoming events
- Adhere to supervision and safety procedures of children required by company, including mandated reporting requirements of state
- Work collaboratively with a co-teacher, support staff, and management team.
- Increased parent involvement through regular communication and conferences, resulting in stronger support for student success.
Per Diem Customer Service Consultant
The McIntyre Group
06.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Diploma -
Southington High School
01.2006
Skills
- Classroom management
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Oral and written communication
- Parent-Teacher Communication
- Problem-solving abilities
Accomplishments
ESPN KidsCenter, 2021, Family Partnership Award, The Family Partnership Award honors individuals who best demonstrate the company’s philosophy of supporting working families and ensuring their satisfaction. They encourage family involvement, welcome new ideas, and build a community of caring.
Timeline
Per Diem Customer Service Consultant
The McIntyre Group
06.2020 - 08.2022
Associate Teacher
ESPN KidsCenter
01.2019 - Current
Diploma -
Southington High School
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