RAVEN WASHINGTON-MOSES
New Orleans,Louisiana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hobby Lobby
03.2023 - Current
- Assign individual employees duties based on their previous training, current abilities, and general knowledge to make sure store clean, well-stocked, well-organized and ready for business.
- Work closely with senior management to implement policies and procedures of company.
- Generated repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.
- Open and close location, monitor shift changes to uphold successful operations strategies and maximize business success.
- Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Travel for company to take part in Store set, remodels and tear downs as needed.
- Evaluate employee performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Ensure employees maintain inventory through proper ordering, tracking and auditing procedures.
- Cultivate collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
Department Head
Hobby Lobby
05.2015 - 03.2023
- Assist customers in locating and selecting merchandise throughout store.
- Establish daily operating procedures to ensure that department is clean, well-stocked, and well-organized.
- Maintain and organized inventory with accurate records through proper ordering and stocking procedures.
- Assess and correct issues such as cleaning and stock replenishment requirements each shift.
- Keep department layouts up to date by following directives of company.
- Working with other Department Heads and teams to complete given task in timely manner.
Framer Shop Manager
Hobby Lobby
10.2022 - 03.2023
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
Customer Service Manager
Hobby Lobby
2019 - 2020
- Greeted customers and assisted with product questions, selections, and purchases in-store.
- Taught new associates how to operate cash register, including how to conduct customer transactions accurately.
- Trained cashiers to stay up to date on sales by reviewing weekly sales circulars and keeping track of price changes.
- Trained cashiers to consistently exceed expectations and leave good lasting impression on customers.
- Continuously assessed performance in order to identify areas for improvement and implemented strategies to keep cashiers on track.
- Devised optimized lunch schedules in order to maintain coverage and service levels in line with anticipated demand.
- Assessed theft risks and maintain loss prevention goals.
Office Bookkeeper
Hobby Lobby
2017 - 2019
- Kept Cash office neat and organized.
- Counted all cash safe and change drawer were balanced to their set amount.
- Balanced registers back to set start amount.
- Counted and prepared bank deposits.
- Eliminated financial discrepancies by using company software to verify deposits amounts based on store sales.
- Notified CSM of any mistakes made by cashiers to ensure accuracy of all transaction accord to company policy.
- Verified all necessary paperwork was signed and flied daily.
- Make sure all funds in store are securely locked in safe and cash office is proper lock to prevent theft.
Education
Associate of Applied Science - Business Management
Delgado Community College
New Orleans, LA05.2015
High School Diploma -
St.Mary's Academy
New Orleans, LA05.2009
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Staff Management
- Project Management
- Training
- Sales growth
Timeline
Assistant Manager
Hobby Lobby
03.2023 - Current
Framer Shop Manager
Hobby Lobby
10.2022 - 03.2023
Department Head
Hobby Lobby
05.2015 - 03.2023
Customer Service Manager
Hobby Lobby
2019 - 2020
Office Bookkeeper
Hobby Lobby
2017 - 2019
Associate of Applied Science - Business Management
Delgado Community College
High School Diploma -
St.Mary's Academy
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