RAVEN WEBB
Columbus,OH
Summary
Passionate HR Professional Specializing in ADA Accommodations, Leave Management, and Compliance. With a deep commitment to Human Resources, I specialize in ADA Accommodations and Leave Management. I've played a key role in ensuring company-wide compliance with federal and state ADA provisions. My experience includes providing essential guidance to citizens, employees, and managers on ADA requirements and HR policies, as well as managing leave practices in strict adherence to state and federal laws. I have proven track record as an HR generalist, combined with my multifaceted expertise, positions me to excel in leave management, ADA Accommodations, and overall HR. I am actively seeking opportunities to contribute to organizational success and employee well-being.
Overview
7
7
years of professional experience
Work History
Benefits, ADA Accommodation and Leave Manager
Mazda
09.2022 - Current
- Sole ADA Accommodations and leave manager for 1000 employees within Mazda’s North American Region
- Administering and managing all ADA Requests, including leave accommodations or return-to-work modifications under ADA, while actively communicating the interactive process
- Assessing individuals' requirements for reasonable accommodation, ensuring a clear understanding of essential job functions, and evaluating physical and mental demands of job
- Lead interactive process to identify effective, efficient solutions that align with critical business needs and well-being of our employees
- Managing relationships with New York Life, our Leave Administrator vendor, to enhance communication and improve service delivery
- Obtaining, reviewing, and interpreting confidential medical documentation to determine eligibility for disability accommodations
- Advising and educating employees and managers on disability rights and employer responsibilities under ADA regulations
- Leveraging internal and external resources, including legal partners, IT partners, Facilities and Services, and Job Accommodation Network, to identify and propose effective reasonable accommodation solutions to employees, candidates, and management
- Documenting reasonable accommodation requests, interactive process, and recommendations in Workday, utilizing relevant facts and documentation from various sources
- Responsible for company-wide compliance of FMLA, ADA, Worker’s Comp., HIPAA, COBRA, and federal/state employment laws
- Interpreting and communicating leave programs and policies in alignment with federal and state regulations, including FMLA/ADA and others
- Publishing leave policy revisions to align with evergreen federal, state, and local regulations
- Advising both managers and Human Resource Business Partners on interplay of leave laws with paid time off, workers' compensation, and disability benefits
- Collaborating with internal and external legal teams on complex ADA or Leave requests, enhancing communication
- Processing and coordinating Benefit Payments for those on a leave of absence, emphasizing accurate communication
- Developing and updating policies and SOPs related to Leave of Absences and ADA Accommodations, ensuring succinct communication of procedures
- Conducting engaging Benefits Orientations for new hires to provide clear explanations of benefits and self-enrollment procedures
- Guiding employees through the open enrollment processes during specified quarters, enabling transparent and compelling communication
- Managing and updating employee information in Workday HRIS, guaranteeing data accuracy
- Designing and executing benefit surveys and market analysis, offering recommendations for plan enhancements
- And crafting compelling PowerPoint presentations, highlighting survey results with concise data visualization
- Overseeing annual open enrollment of benefits while auditing final benefit elections for accuracy within HRIS, with clear communication of choices
- Monitoring the benefits email inbox and responding to employee questions promptly, fostering clear communication
- Reconciling benefits invoices and reports to ensure precise financial records and timely payment of insurance premiums and administration fees to vendors
- Initiating and tracking Purchase Orders, maintaining monthly accruals and clearly communicating financial processes
- Processing monthly billings and submitting wire requests to properly fund health and disability claims accounts, reviewing for accuracy, and promptly completing payments, with clear communication of financial transactions
- Developing engaging content for quarterly newsletters
- Acting as a liaison with vendors such as SunLife, VSP, CVS Caremark, Aetna, and Cigna to reconcile benefits premium issues, facilitating clear communication
- Updating and maintaining the Employee Benefit Connect site, ensuring accessible information on leaves and regular updates for all employees.
Medical Accommodation Administrator
Bank of America
10.2020 - 09.2022
- Oversaw a caseload of between 80-100 clients, providing workplace accommodations that included modified duties, hybrid schedules, work-from-home arrangements, and ergonomic requests
- Facilitated the interactive process with employees seeking workplace accommodations under ADA, utilizing Zoom and WebEx programs to determine suitable courses of action based on multiple considerations
- Assured compliance with regulations, Bank of America policies, and standard procedures while providing accommodation services to support employees' requests for safe and productive assignments
- Managed end-to-end case management by utilizing Salesforce and other internal programs to coordinate accommodation process
- This involved collaborating with employees, operations leaders, work locations, and various stakeholders
- Offered support and guidance in activities related to ADA accommodation requests
- Developed Standard Operating Procedures (SOP) for ADA Workplace Accommodations
- Partnered in handling ergonomic requests and facilitated procurement of ergonomic and assistive equipment
- Conducted ergonomic assessments effectively to enhance workplace comfort
- Collaborated with Managers, Business and Market Leads to provide guidance on maintaining compliance and risk mitigation
- Guaranteed undue hardship was minimized and optimized positioning of roles to facilitate smooth staffing
- Assisted employees in their job search accommodations, facilitated position postings, managed end-to-end job searches, and created comprehensive severance packages.
Leave of Absence Coordinator/HR Liaison Sedgwick
08.2018 - 09.2020
- Successfully managed a demanding workload of over 200 active leave and ADA cases simultaneously for major clients, Nordstrom and Waste Management
- Served as benefits expert for leave and workers' compensation programs, aligning efforts with HR leadership and legal department guidance
- Interpreted and administered leave programs and policies in compliance with federal and state employment laws, including FMLA, ADA, USERRA, and Pregnancy Discrimination Act
- Ensured proper management of workers' compensation program in accordance with OSHC and workers' compensation laws
- Coordinated and administered all related forms while closely monitoring HIPAA and Employee Privacy guidelines for adherence
- Acted as a liaison between HR business partners and other stakeholders to provide ADA accommodation recommendations
- Expertly utilized digital systems like Juris and TAMS for case management
- Trained new team members in policies and procedures, offering insights into effective task and duty management
- Maintained optimal communication with Human Resources to efficiently complete projects.
Absence Management Specialist
CareWorks
02.2017 - 07.2018
- (Acquired by Sedgwick)
- Investigated and managed Leave and Disability issues for 100 or more employees
- Determined eligibility for Safeway and Parkland Elementary benefits, adhering to legal regulations and client policies while meeting strict timelines
- Coordinated with more than 150 clients to facilitate timely returns to work
- Documented activities and updates in electronic claims management systems
- Provided exceptional customer service and actively contributed to performance objectives
- Maintained and protected personal health information with highest level of confidentiality
- Administered leave programs and policies in compliance with federal and state employment laws, including FMLA, ADA, USERRA, and Pregnancy Discrimination Act
- Provided extensive case management, and coordinated administrative aspects of cases, to make approval or denial decisions based on relevant information.
Education
Master of Science - Human Resource Management
Franklin University
Columbus, OH06.2024
Bachelor of Science - Public Relations, Communications
Franklin University
Columbus, OH09.2023
Associate of Science - Public Relations, Communications and Graphic Design
Ohio Dominican University
Columbus, OH06.2016
Skills
- Proficient in analytical and critical thinking, with strong ability to dissect complex problems
- Exceptional organizational and communication skills, with keen eye for detail in a supervisory role
- Effective at prioritizing tasks in fast-paced environments
- Proactive approach in handling sensitive issues, building sustainable relationships throughout the organization
- Demonstrates excellent customer service and interpersonal skills, facilitating effective communication with diverse business contacts
- Confidently communicates and makes recommendations to leadership and key partners
- Thrives under pressure while consistently meeting deadlines
- Proficient in computer skills, accessing various business entities and participating in company meetings
- Skilled in managing and safeguarding confidential information
- Knowledgeable in Americans with Disabilities Act and federal/state disability laws, including ADA, FMLA, Short Term Disability, and Worker Compensation
- Experience with Outlook, Word, Excel, and digital communications, including social media oversight and marketing communications
- Demonstrates expertise in customer engagement, public presentations, and social media networking
- Self-motivated and adept at written communication
- Applies critical thinking skills effectively
- Excels in cultural awareness and fosters excellent communication within diverse environments
Timeline
Benefits, ADA Accommodation and Leave Manager
Mazda
09.2022 - Current
Medical Accommodation Administrator
Bank of America
10.2020 - 09.2022
Leave of Absence Coordinator/HR Liaison Sedgwick
08.2018 - 09.2020
Absence Management Specialist
CareWorks
02.2017 - 07.2018
Master of Science - Human Resource Management
Franklin University
Bachelor of Science - Public Relations, Communications
Franklin University
Associate of Science - Public Relations, Communications and Graphic Design
Ohio Dominican University