Raven Wells
San Antonio,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
Work History
Front of House Manager
Pluckers
06.2023 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- I am also an FOH FM trainer
Server
Pluckers
01.2023 - 03.2023
- Worked with POS system to place orders, manage bills and handle complimentary items for FTG/Pluckers Club members.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- kept up and maintained running duties throughout shifts and helped out other when needed.
Key Hourly Manager
Texas Roadhouse
02.2022 - 12.2022
- Listen to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintain focus during busy times and delegate tasks to employees to keep business running smoothly.
- Coach new employees on table awareness and sense of urgency during their shifts to ensure guests have a legendary experience at Roadhouse.
- Help with cross-training existing employees to maximize team agility and performance.
- Deliver feedback to decision-makers regarding employee performance and training needs.
Server/Key Hourly Manager
Texasroadhouse
02.2021 - 02.2022
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Coached employees to create a Legendary Experience, upsell featured items and having a since of urgency during scheduled shifts.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Per-bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
The Cracked Mug Coffee House
07.2019 - 04.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Engendered customer loyalty by remembering personal preferences and allergy information
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Made the weekly schedules and delegated assignments to meet coverage and service demands.
Server
Stonewerks
02.2019 - 07.2019
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
Server/Server Trainer
Texas Roadhouse
05.2018 - 02.2019
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Car Sales Consultant
Boerne Dodge
02.2018 - 05.2018
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Bartender
Pete's Place Bar & Grill
05.2017 - 02.2018
- Set up bar for operation, obtained cash bank and stocked service bar
- Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Poured and prepared mixed drinks for customers daily and created new libations drawing in clientele
Server Bartender/Server Trainer
Texas Roadhouse
07.2014 - 05.2017
- Prepared beverages and filled food orders for customers
- Checked identification to enforce age requirement for alcoholic beverages
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Sales Associate
Charlotte Russe
07.2014 - 10.2015
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Hostess/Server
Texas Roadhouse
08.2011 - 03.2014
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
Education
High School Diploma -
Wills Point High School
Wills Point, TX05.2011
Some College (No Degree) - Psychology
Northwest Vista College
San Antonio, TXSkills
- Strong communication skills
- Directing Team Members
- Employee training
- Exceptional customer service
- Flexible schedule
- Friendly and outgoing
- Quick learner
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Store Opening and Closing Procedures
Timeline
Front of House Manager
Pluckers
06.2023 - Current
Server
Pluckers
01.2023 - 03.2023
Key Hourly Manager
Texas Roadhouse
02.2022 - 12.2022
Server/Key Hourly Manager
Texasroadhouse
02.2021 - 02.2022
Assistant Manager
The Cracked Mug Coffee House
07.2019 - 04.2021
Server
Stonewerks
02.2019 - 07.2019
Server/Server Trainer
Texas Roadhouse
05.2018 - 02.2019
Car Sales Consultant
Boerne Dodge
02.2018 - 05.2018
Bartender
Pete's Place Bar & Grill
05.2017 - 02.2018
Server Bartender/Server Trainer
Texas Roadhouse
07.2014 - 05.2017
Sales Associate
Charlotte Russe
07.2014 - 10.2015
Hostess/Server
Texas Roadhouse
08.2011 - 03.2014
High School Diploma -
Wills Point High School
Some College (No Degree) - Psychology
Northwest Vista College
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