RAVEN WHITE
Tacoma,WA
Summary
Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in a fast-paced environment. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Administrative Financial Clerk
Seattle Municipal Court
2019.05 - Current
- Supports strategic decision making by managing and planning fines and fees for underserved community .
- Analyzed and reported violators of financial regulations to appropriate parties for disciplinary action.
- Processes high-volume of Incoming/Outgoing correspondence with customers and attorneys.
- Maintained strict confidentially of all records, data and information, as required by section, department or state regulations with 100% compliance.
- Cultural sensitivity while engaging clients from diverse backgrounds of all income levels.
- Reviews in-person and online payment applications or customers choosing not to pay in
full, in accordance with income-based policies. Checks proof off financial assistance - Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Acting Supervisor, Public Service -OOC
Seattle Municipal Court
2021.10 - 2022.03
- Enforcing and monitoring adherence to company policies, rules and regulations
- Developed strategies for recruiting process and attraction and retention of key talent
- Coordinate, track, and monitor Inbound/outbound volume, over 200 daily
- Strong written, oral, and interpersonal communication skills with ability to effectively communicate with staff, external partners, and leadership.
Administration Assistant II
Seattle Municipal Court, Call Center
2017.02 - 2019.05
- Ensuring all incoming calls were answered within 10 seconds, resulting in increase in customer satisfaction rating by 40%.
- Schedule court hearing dates using in-house database system (MCIS) and update docket for accuracy and completeness.
- Managed average of 80 customer interactions per day, successfully resolving 90% of issues on first call.
- Provide support to staff members with administrative task, resulting to improved workflow by 30%
Commerical Servive Representative
American Express
2015.11 - 2016.10
- Acted as advocate for customers by documenting insights and sharing with product team.20% improvement in product satisfaction.
- Adjusted job assignments and schedules to keep pace with dynamic business.
- Successfully managed high volumes of client-facing interactions and established strong rapport with card holders.
- Provided primary customer support to internal and external customers.
- Made decisions based on risk assessment and Customer profile.
Lead Coach/Shift Supervisor
American Express
2012.10 - 2015.10
- Traveled overseas to observe and help with on-the-job Training. Measuring/monitoring employee productivity and performance. The job Training. Measuring/monitoring employee productivity and performance.
- Oversaw and managed onboarding process and programs for successful integration of new, transferee or promoted employee.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Responsible for on the job training
- mentored and trained a team of 15 new employee on companies policies and procedures, resulting 20% increase in team performance.
Education
Associate of Arts And Sciences - Business Administration
Estrella Mountain Community College
Avondale, AZCertified - Human Resource Managment
Seattle Central Community College
Seattle, WA04.2022
Certificate of Completion - Assessing Diversity And Inclusion
Seattle Central Community College
Seattle, WA2022
Skills
- Verbal and written communication
- Multicultural and multi-ethnic understanding
- Self-motivated professional
- Analytical skills
- Microsoft Outlook, Excel, Sharepoint, One note, Teams, Adobe, DocuSign, DOL, JABS
- Team Building
- Conflict Resolution
- Time Management and Organization
- Community outreach
- Flexible and Adaptable
Affiliations
Shop Steward, Local 763
- Serving as a facilitator and mediator between management and union members.
- Bridge management and employee relations by addressing demands, grievance or other issues
Timeline
Acting Supervisor, Public Service -OOC
Seattle Municipal Court
2021.10 - 2022.03
Administrative Financial Clerk
Seattle Municipal Court
2019.05 - Current
Administration Assistant II
Seattle Municipal Court, Call Center
2017.02 - 2019.05
Commerical Servive Representative
American Express
2015.11 - 2016.10
Lead Coach/Shift Supervisor
American Express
2012.10 - 2015.10
Associate of Arts And Sciences - Business Administration
Estrella Mountain Community College
Certified - Human Resource Managment
Seattle Central Community College
Certificate of Completion - Assessing Diversity And Inclusion
Seattle Central Community College
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