Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Williams

Las Vegas

Summary

Driven customer service representative successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.

Overview

6
6
years of professional experience

Work History

Scheduling Coordinator

United Healthcare
05.2023 - Current
  • Created and distributed agendas and other materials for scheduled meetings.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.
  • Worked with manager and supervisor to plan and coordinate production schedules.

Assistant

Private Care
08.2022 - 05.2023
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Managed and completed paperwork and overall office administration operations.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.

Virtual Customer Service Representative

National System America
07.2021 - 12.2021
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.

Grazie Specialist

Venetian Hotel & Casino
12.2017 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Education

Accounting Technology And Bookkeeping

College of Southern Nevada
Las Vegas, NV
06.2024

Skills

  • Document Control
  • Multi-Line Phone Systems
  • Travel Arrangements
  • Data Entry
  • Computer Skills
  • Time Management

Timeline

Scheduling Coordinator

United Healthcare
05.2023 - Current

Assistant

Private Care
08.2022 - 05.2023

Virtual Customer Service Representative

National System America
07.2021 - 12.2021

Grazie Specialist

Venetian Hotel & Casino
12.2017 - 03.2020

Accounting Technology And Bookkeeping

College of Southern Nevada

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Raven Williams