Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Groups
Languages
References
Timeline
Generic

Raven Williams

Houston

Summary

Dynamic customer service professional with a proven track record at both ComputerShare, Sist Means Sit and United HealthCare, excelling in lead qualification and conflict resolution. Recognized for surpassing performance targets and delivering exceptional technical support. Skilled in data documentation and product knowledge, consistently enhancing customer satisfaction through proactive engagement and tailored solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Remote Customer Production

United HealthCare -Teleperformance
Houston
10.2024 - Current
  • Handle incoming chats and emails from potential members, determining assistance needs with the aim of qualifying leads.
  • Followed up with members on inquiries or reviews of products and services.
  • Maintain engagement with members while documenting their details across various systems, such as Excel, Microsoft, and Maestro.
  • Demonstrate knowledge of the product portfolio by addressing the medical needs of members, explaining the differences between insurance products, and assisting in the selection of the product to best meet their needs.
  • Surpassed set targets in performance, quality, attendance, and consumer experience.
  • Received multiple accolades for quality performance, and spotlighted by United Health Care for exceptional services.
  • Delivered technical support and navigation direction via online platforms.
  • Met and maintained requirements for agent licensure, appointments, and annual product certification.

Remote Customer Resolution Agent

Adecco -Computershare
College Station
09.2019 - 12.2023
  • Handles inquiries from customers through live chat, calls and written messages.
  • Maintained high levels of customer satisfaction.
  • Research account and transaction information, and record it to resolve issues and discrepancies.
  • Utilize various computer systems to access, interpret, and relay information related to client shares, profits, and transfers.
  • Provided guidance for efficient use of online website and mobile app.
  • Exhibited empathy and patience while aiding bereaved families and partners with share transfers and sales.

Cashier/Sales Associate

Stripes I Sunoco
College Station
05.2018 - 05.2019
  • Cross-trained in various roles to maintain consistent workflow support.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Built and maintained productive relationships with employees and regular customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Trainer/Lead Sales Representative

Sit Means Sit Dog Training
College Station
01.2017 - 03.2018
  • Corrected major and minor behavior issues in aggressive, fearful, and hyperactive dogs.
  • Implemented safety protocols to prevent injuries to dogs and humans during training sessions.
  • Maintained detailed records of dog progress and provided regular updates to owners.
  • Maintained accurate records of animal care activities, including feeding times and medications administered.
  • Recognized as leading consultant salesman.
  • Led workshops and seminars on dog training techniques, canine psychology, and pet care best practices.
  • Bathed, cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.

Remodel Crew

Walmart
Beaumont
07.2016 - 08.2016
  • Reconfigured store layout with fresh fixtures after disassembling outdated ones.
  • Cleaning areas that have been remodeled.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Applied paint with brushes, rollers, spray guns, or other equipment.

Lead Cashier

Party City
Beaumont
02.2014 - 08.2016
  • Provided advice on color coordination and design layout for balloon arrangements.
  • Set up balloon displays for events in accordance with customer instructions.
  • Developed creative solutions for difficult requests from customers.
  • Ensured that all balloons were properly inflated and tied off correctly.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Offered customers carry-out service at completion of transaction.

Cashier, Cook, Prep

Pizza Hut Beaumont
Beaumont
02.2012 - 08.2014
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Used grills, deep fryers and griddles to cook food.
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Education

High School Diploma -

Clifton J. Ozen Magnet High School
Beaumont, TX
06-2014

Some College (No Degree) - Animal Science

Texas A&M University
College Station, TX

Skills

  • Customer service
  • Lead qualification
  • Data documentation
  • Technical support
  • Product knowledge
  • Conflict resolution

Certification

  • AKC Approved CGC Certified, 02/01/17, 02/01/19
  • TABC, 05/01/18, 05/01/20

Personal Information

Work Permit: Authorized to work in the US for any employer

Groups

  • Texas Service Dogs, 01/01/15, 12/31/17, Service dog Trainer (1st phase), Teaching basics (Sit, down, loose leash, stay), Socializing (people, dogs), Desensitizing (paws, tail, ears)
  • Urgent Animals of Hearne, 01/01/15, 12/31/17, Foster dogs/puppies/cats, Train fosters (crate training, potty training, basic commands) ready for adoption!, Screen potential adopters, House visits

Languages

Spanish
Limited

References

References available upon request.

Timeline

Remote Customer Production

United HealthCare -Teleperformance
10.2024 - Current

Remote Customer Resolution Agent

Adecco -Computershare
09.2019 - 12.2023

Cashier/Sales Associate

Stripes I Sunoco
05.2018 - 05.2019

Trainer/Lead Sales Representative

Sit Means Sit Dog Training
01.2017 - 03.2018

Remodel Crew

Walmart
07.2016 - 08.2016

Lead Cashier

Party City
02.2014 - 08.2016

Cashier, Cook, Prep

Pizza Hut Beaumont
02.2012 - 08.2014

High School Diploma -

Clifton J. Ozen Magnet High School

Some College (No Degree) - Animal Science

Texas A&M University

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