Raven Wilson
Webster,TX
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Odfjell
07.2022 - Current
- Coordinate scheduling and handling of chemical and other specialty bulk liquids for customers.
- Adhere to each customer's specific needs to ensure contract terms are adhered to.
- Enter customer transaction data into SAP or Terminal Management System accurately.
- Perform dual verification of all customer orders before scheduling inbound or outbound product movements.
- Monitor daily tank activity and customer product inventories.
- Coordinate with marine terminal, operations, pipelines, and rail to reconcile operational conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Patient Access Representative
Marcy
03.2020 - 07.2022
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage ensuring patient coverage eligibility.
- Supported Clinical Resource Center by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Performed Current Procedural Terminology coding and billing.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments including setting up patient payment arrangements and submitting insurance information.
- Maintain HIPAA compliance in all interactions at all times.
BDC Representative
Gateway Classic Cars
02.2019 - 03.2020
- Successfully managed high volume of inbound and outbound calls related to potential clients.
- Managed partners calendars, meetings, travel, and expense report submissions.
- Managed team site, publishing confidential documents for broad members & management.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
Administrative Assistant
FedEx Ground
12.2016 - 03.2019
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Liaised with executive and senior administrative assistants to handle requests and queries from senior managers.
- Managed submission, follow up, and resolution of Service Level Agreement tickets.
- Responsible for management of inventory, supplies, and equipment repairs in FedEx Transportation Management System.
- Ensured compliance with vendor contracts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Used Star V scanners to scan packages
- Prepared packages for shipping and re-boxed damaged packages.
- Dispatched delivery drivers and also assisted in check in of trucks and drivers.
Manager
Metro PCS
12.2014 - 10.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns via radio and special events that boosted brand awareness and generated significant sales leads.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives including performing background checks on prospective staff.
- Performed cash handling duties including daily bank drops.
- Conducted training of new sales representatives.
- Processed customer service plan agreements accurately.
- Conducted daily inventory of all store accessories and mobile phones.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Personal Care Attendant
Providence Life Service
02.2010 - 07.2013
- Enhanced client satisfaction by providing attentive and personalized care tailored to individual needs.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
- Promoted independence among clients by teaching them essential self-care skills and encouraging autonomy.
- Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
- Administered medications as prescribed by healthcare providers, ensuring proper dosage and adherence to schedules.
- Coordinated transportation for appointments or outings to promote social engagement and access to necessary services, as well as transporting clients to their medical appointments.
- Assisted with mobility exercises to maintain strength in patients suffering from limited mobility.
- Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
Education
Bloom Trail High School
Chicago Heights, IL01.2010
Skills
- Appointment Scheduling
- Information Security
- Account Management
- Multi-line phone talent
- Shipping procedures understanding
- Product Sales
- Money handling abilities
- Staff education and training
- Store maintenance
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Odfjell
07.2022 - Current
Patient Access Representative
Marcy
03.2020 - 07.2022
BDC Representative
Gateway Classic Cars
02.2019 - 03.2020
Administrative Assistant
FedEx Ground
12.2016 - 03.2019
Manager
Metro PCS
12.2014 - 10.2016
Personal Care Attendant
Providence Life Service
02.2010 - 07.2013
Bloom Trail High School
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