Raven Witherspoon
Summary
Experienced Office Coordinator and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Administrator Coordinator
Family Counseling Service Of West Alabama
12.2022 - Current
- Provides administrative support to ensure efficient operation of office
- Answers phone calls, schedules meetings and supports visitors
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Increased efficiency by maintaining an up-to-date inventory of office supplies and equipment.
- Managed calendars and schedules for multiple executives, ensuring punctuality and smooth workflow.
- Optimized communication channels by maintaining organized records of emails, memos, and reports.
- Coordinated events and meetings for senior management, creating a conducive environment for decisionmaking.
- Implemented a more efficient filing system that improved document retrieval times significantly.
- Ensured compliance with company policies by maintaining accurate employee records and documentation.
- Provided exceptional customer service to both internal and external clients, resolving issues promptly.
- Completed projects on time with thorough research and data analysis to support decisionmakers.
- Maintained strict confidentiality while handling sensitive information pertaining to company operations or personnel matters.
- Developed training materials for new employees, facilitating a smooth onboarding experience.
- Served as the primary point of contact for external vendors, fostering strong professional relationships.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in the development of marketing materials resulting in increased outreach efforts.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Authorized Service Provider
UAB Medicine
07.2022 - 12.2022
- Assisted clients with warranty claims, ensuring seamless communication between all parties involved in the process.
- Demonstrated detailed root cause analysis troubleshooting skills in assessing service needs.
- Consistently met or exceeded performance targets regarding service completion times and customer satisfaction ratings.
- Improved customer satisfaction by providing timely and efficient service to clients.
- Explained diagnostic findings to customers and outlined repair or service options.
- Documented changes and actions in computer-based tracking system.
Customer Service Representative
Hello Tech Inc.
02.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT09.2026
Associate of Applied Science - Business Administration And Management
Shelton State Community College
Tuscaloosa, AL01.2019
High School Diploma -
Paul W. Bryant High School
05.2016
Skills
Document Management
Report Generation
Self Motivation
Database entry
Typing 70 words per minute
Excellent Communication
Adaptability and Flexibility
Relationship Building
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrator Coordinator
Family Counseling Service Of West Alabama
12.2022 - Current
Authorized Service Provider
UAB Medicine
07.2022 - 12.2022
Customer Service Representative
Hello Tech Inc.
02.2021 - 08.2022
Bachelor of Science - Health Information Management
Western Governors University
Associate of Applied Science - Business Administration And Management
Shelton State Community College
High School Diploma -
Paul W. Bryant High School
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