Raven Woods
Huntsville,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Check N Go
06.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Key Holder Supervisor
Chuck E Cheese's
05.2018 - Current
- Maintained party records, including collecting payments, documenting supplies used, and completing paperwork
- Showered guest of honor at each party with extra attention and anticipated needs to maximize enjoyment
- Helped restaurant team by serving food, refilling beverages and bussing tables between customers
- Closed out daily cash register, counted totals and independently resolved any discrepancy
- Used the POS system to process credit card and cash transactions
- Trained new team members in the policies of the establishment, all menu items and strategies to successfully perform every task
- Worked well with kitchen, management and serving staff to coordinate efficient service
- Seated guests, accounting for special requests and available seating
- Set-up and cleared tables at peak times to seat patrons more quickly
- Observed the dining room to monitor guest satisfaction and provided assistance when needed
- Handled all administrative needs, including processing the ticket payments, issuing receipts and keeping detailed records of the daily attendance
- Kept the recreational areas secure by monitoring entrances and quickly handling conflicts between patrons
- Cleaned equipment and facilities regularly to keep them presentable
- Familiar with safe food preparation and handling techniques and ready to contribute abilities to support an expanding team
- Hardworking and focused on completing work quickly to consistently exceed targets
- Reliable team member accustomed to taking on challenging tasks
- Dependable industry worker equipped for fast-paced work and changing daily needs
- Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
Caregiver
World Advance INC
01.2021 - 11.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Buckhorn High School
New Market, AL12-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Retail operations
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
Timeline
Assistant Store Manager
Check N Go
06.2024 - Current
Caregiver
World Advance INC
01.2021 - 11.2021
Key Holder Supervisor
Chuck E Cheese's
05.2018 - Current
High School Diploma -
Buckhorn High School
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