RAIYAH ALZUBI
Dallas
Summary
Positive and upbeat Customer Service Specialist, bringing 10 years of experience in a fast-paced setting. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
9
9
years of professional experience
Work History
Receptionist
Pediatrician Of Dallas
09.2023 - Current
- Front desk clerk in medical office.
- Reviewing patient charts and update their personal information along with their insurance and making sure they are checked in.
- Printing immunization and forms for parents.
- Uploading documents to charts and answering call and scheduling appointments.
- Resolving patient concerns and making sure all their questions are answered.
- Trained new employees.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated physician calendars daily.
- Assisted patients with insurance verification and billing inquiries.
- Handled incoming calls and directed them to appropriate staff members.
- Organized office supplies and maintained a clean reception area.
- Supported team members with administrative tasks as needed.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Cosmetics Cashier
Walmart
12.2023 - 12.2025
- Retail worker.
- Unloading box’s and shelving the items.
- Making sure shelves are cleared and products are straightened.
- Assisting customers with checking out items and finding products.
- Setting up new shelving products.
- Training new employees.
- Updating inventory and renting items back on the shelves.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
Customer Service Representative
SMART AUTO CARE
01.2021 - 11.2022
- Handling high call volume regarding vehicle warranty claims and contracts.
- Promoted within the company to the accounting department, processed claim payments, recorded checks preparing for end of month reports.
- Cancellation of vehicle warranty contracts on behalf of customers, dealerships and lien holders.
- Managed cancellation inbox daily along with transfer of contracts.
- ACCOUNTING
Customer Service Representative
IQORE-T-MOBILE
12.2019 - 11.2020
- Customer Service Representative for the IT department.
- Answered incoming calls from customers experiencing technical issues with mobile devices.
- Troubleshooting mobile devices, laptops and iPad in call center setting.
Shift Lead
Halal Guys
11.2016 - 12.2019
- Food Service Assistant in a fast-paced industry.
- Maintaining a clean and healthy dining environment.
- Trained new employees, ordered food, supplies and equipment, managed the deposits for store.
Education
ASSIOCATE IN ARTS -
RICHLAND COLLEGE
Richardson12.2018
HIGHSCHOOL DIPLOMA -
SANDS NATIONAL ACADEMY
Amman,Jordan06.2010
Skills
- Great communication Skills
- Teamwork
- Adapting to new environments
- Effective communication
- Active listening
- Conflict resolution
- Insurance verification
- Fast-paced environment adaptability
- Problem solving
- Performance improvement
- Project coordination
- Strategic planning
- Typing speed
- Patient check-in
- Appointment scheduling
- HIPAA compliance
- Security awareness
- Professional demeanor
- Phone etiquette
- Calm demeanor
- Front desk operations
- Office supply inventory control
- Schedule management
- Telephone skills
- Organization skills
- Positive and professional
- Customer/Client relations
- Document control
- Scheduling
- Customer and client relations
- Reception desk management
Timeline
Cosmetics Cashier
Walmart
12.2023 - 12.2025
Receptionist
Pediatrician Of Dallas
09.2023 - Current
Customer Service Representative
SMART AUTO CARE
01.2021 - 11.2022
Customer Service Representative
IQORE-T-MOBILE
12.2019 - 11.2020
Shift Lead
Halal Guys
11.2016 - 12.2019
ASSIOCATE IN ARTS -
RICHLAND COLLEGE
HIGHSCHOOL DIPLOMA -
SANDS NATIONAL ACADEMY