Ravene Jenkins
Savannah,United States
Summary
PROFESSIONAL SUMMARY Ability to manage, evaluate, and protect the integrity of the merchandise. Extensive experience with customers of all backgrounds, project management, and team building. Excellent trainer, mentor, facilitator, and problem solver. Ample military service, training, efficient time managing skills, organization and positive mentality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chemical Specialist
United States Army Reserve
04.2015 - Current
- Training and supervision of 100 personnel regarding the proper use and maintenance procedures for CBRN equipment
- Instructs in both classroom and field presentation of proper defense actions and procedures, as well as hazardous material certification (at the technician level)
- Proficient in obscurant systems that hide movements or defeat enemy targeting
- Direct supervisor of four (4) personnel, authored monthly and quarterly job performance and evaluation reports
- Various Locations
Property Manager
Heirloom
Savannah, United States
04.2023 - Current
- Responsible for the scheduled and emergent day-to-day upkeep of Heirloom properties, including coordinating with housekeeping, guest services, and maintenance.
- Ensure that all properties adhere to Heirloom's property maintenance standards, brand guidelines, and guest requirements.
- Work collaboratively with the Guest Communications team to assist as the on-site guest concierge daily, providing necessary guest recovery.
- Assist the Design & Install team with setting up new properties and lead market-specific property refresh projects to increase property revenue and review scores.
- Actively seek and establish working relationships with local service providers and technicians such as plumbers and electricians.
- Dispatch housekeeping maintenance, and external vendors as needed for property-related issues.
- Maintain market inventory and conduct regular inventory cycle counts.
- Collaborate with senior management to improve Heirloom's property management practices and oversee special projects.
Operations Manager
The Drayton Hotel
Savannah, GA
01.2023 - 04.2023
- Led all front office operations and oversaw housekeeping, engineering, and security operations daily
- Conducted daily property walks to ensure safety and cleanliness overall, reports and ensured outstanding issues are resolved in a timely manner
- Directly led, mentored, and developed operational staff to include leadership and assist with employee performance reviews
- Maintained and implemented standard operating procedures to ensure guest and employee satisfaction and safety that align with brand standards
- Implemented and trained staff on service standards to help drive TripAdvisor scores that reflect guest satisfaction and overall property desirability
- Monitored room inventory, room revenue, and conducted weekly reports to ensure ADR is in alignment with the competitive set
- Handled and examined financial data to assist in the determination of overall revenue growth, forecasting while responding to guest chargebacks
- 1 year
Assistant Rooms Manager
The Drayton Hotel
Savannah, GA
05.2022 - 01.2023
- Oversaw daily operations for the front office, valet, and housekeeping teams
- Developed, trained, and implemented departmental and interdepartmental standards and policies
- Handled guest relations, service recovery and ensures high-quality guest experiences and overall satisfaction
- Conducted pre-screening, interviews and hires candidates for the front office, valet, security and housekeeping teams
- Monitored room inventory, room revenue, and conducts weekly reports to ensure ADR is in alignment with competitive set
- 9 months
Assistant Front Office Manager
The Alida Hotel
Savannah, United States
10.2021 - 05.2022
- Develops departmental standard operating procedures and policies.
- Manages front office staff, leads shifts, coordinates departmental needs and operational needs with other departments.
- Conducts monthly risk management assessments and reports.
- Creates resolutions for customer grievances and maintains customer relations.
- Serves as a liaison between front office staff and housekeeping department.
- Attends weekly operational meetings to strategizes with Office manager and Director of Operations budget, monthly goals, operation task and individual personnel goals.
- Creates and modifies schedule to ensure daily duties are fulfilled, ensures team is properly staffed for success, conduct shift meetings for goal milestones.
- Examines daily reports, makes necessary adjustments to balances to assist agents with daily processes.
- 3 years 8 months
Rooms Supervisor
The Alida Hotel
Savannah, United States
08.2020 - 10.2021
- Supervised front office, housekeeping, and laundry staff.
- Created and modified schedules to ensure daily duties are fulfilled and team is properly staffed for success.
- Conducted bi-weekly and monthly inventories related to departmental operations
- Worked closely with the accounting department to process invoices and placed orders using ecommerce system for various vendors.
- Conducted bi-weekly and monthly inventories related to departmental operations
- Responded to a wide variety of guest requests by accurately assessing the guest needs
- 1 year 3 months
Guest Experience Agent & Trainer
Guest Experience Agent & Trainer
Savannah, United States
10.2018 - 08.2020
- Trained new team members to serve as guest experience agents/operators
- Entrusted with MOD shifts including guest service recovery, monetary reports and preparation for proceeding shift leads.
- Created and modified schedules to ensure daily duties are fulfilled and team is properly staffed for success.
- Maintained efficient inter-departmental communication
- Conducted new hire orientations, maintained training documents, and was responsible for the modification of orientation guidebooks training manuals.
- Trained new employees on workplace fundamental front office operations and on systems needed to conduct daily operations effectively.
- Conducted facility tour and emphasized department functionality.
- Oversaw valet and front office team performance during manger on duty shifts
- 1 year 11 months
Education
Bachelor's degree - Business, Management, Marketing, and Related Support Services
Savannah State University
01.2020
Associate of Arts - AA - General Studies
Savannah State University
01.2019
Chemical Operations
Military Technical Training School
01.2016
Skills
- Property Management
- Project Management
- Front Office
Certification
Hospitality and Tourism Management
Timeline
Property Manager
Heirloom
04.2023 - Current
Operations Manager
The Drayton Hotel
01.2023 - 04.2023
Assistant Rooms Manager
The Drayton Hotel
05.2022 - 01.2023
Assistant Front Office Manager
The Alida Hotel
10.2021 - 05.2022
Rooms Supervisor
The Alida Hotel
08.2020 - 10.2021
Guest Experience Agent & Trainer
Guest Experience Agent & Trainer
10.2018 - 08.2020
Chemical Specialist
United States Army Reserve
04.2015 - Current
Bachelor's degree - Business, Management, Marketing, and Related Support Services
Savannah State University
Associate of Arts - AA - General Studies
Savannah State University
Chemical Operations
Military Technical Training School
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