Raven Hawley
Green Cove Springs,USA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
Work History
Assistant Administrative Officer (OA) GS-0303-7/GS-0341-9
REGION LEGAL SERVICE OFFICE SOUTHEAST (RLSO SE)
Jacksonville, USA
08.2022 - 04.2024
- Receive and respond to customers in person and via email and telephone
- Oversaw company budget of over $2,000,000.
- Provide prompt responses to all request/inquiries
- Keep up-to-date electronic files.
- Present and gather medical readiness reports for the Administrative Director, for distribution to over 100 personnel, using appropriate health policies and regulations.
- Identify and analyze problems with employee and customer pay using pay account systems, ensuring over 95 employees were receiving accurate entitlements.
- Critically identifying any debts owed by customers using data collected from Salesforce and submitting appropriate repayment options.
- Initiate furniture request, statement of work (SOW) and over 15-office request using the applicable forms and NAVSUP instructions for submission to the purchasers
- Contact all vendor offices and personnel to coordinate the progress of shipment or delays, reporting to the department head with all updates.
- Track all supply requests from submission to delivery and inspection, ensuring submission of accepted receipts to the purchaser.
- Compile annual personnel reports for over 100 personnel.
- Manage the command budget program, facilitating consumable supply inventory and supply procurement for 13 southeast regional commands.
Secretary III
SOUTHEAST REGIONAL MAINTENANCE CENTER (SERMC)
Mayport, USA
09.2021 - 07.2022
- Provide a variety of administrative support to the engineering department, assisting over 200 civilians and 35 contractors.
- Edit, format, route and track hard copy and electronic documents in accordance with SECNAV 5216.5 policies and regulations
- Maintain timekeeping and leave records for department personnel using Time Attendance and Reporting (TA&R) metrics
- Maintained tracking for he companies Technical Capability Health Assessment database
- Create metrics for a variety of data pulled from information systems using Microsoft Excel pivot tables and charts under the guidance of Security Classification 5510. Resulting in over $200,000 of savings of training and hiring.
- Prepare necessary reports for the department's monthly trends.
- Implemented a weekly schedule using Microsoft Word for the engineering division to maintain important dates, upcoming events, training, and important administrative notes.
- Create and manage requisition request for the engineering department using Material Requirement Tools (MRQT), submitting statements of work for request totaling over $10,000
General Clerk III
PERSONNEL SUPPORT DETACHMENT
Jacksonville, USA
10.2020 - 08.2021
- Provided difficult management advisory services for complex commands involving a wide variety of position and personnel actions
- Maintained information in excel tracking systems for personnel and correspondence
- Prepared, verified and processed information in an accurate and timely manner
- Performed over 150 enlistment and officer receipt packages to ensure expedited gain and pay to Permanent Change of Station (PCS) command
- Communicated with personnel specialist and supervisors of any inaccuracies or inconsistencies of personnel actions
- Processed pay and personnel transactions utilizing the Navy Standard Integrated Personnel System (NSIPS) and verifying posting though Master Military Pay Account (MMPA) systems
- Effective attention to detail for pay codes and processing
- Build and properly dispose files to ensure accountability of confidential and classified materials
- Resulting in a rating of 94 percent audit review for the company
Administrative Assistant
IEM POWER SYSTEMS
Jacksonville, USA
06.2020 - 10.2020
- Provide weekly Hour Analysis and Sales Recap Reports for two electrical manufacturing branches
- Corrected and verified documents before routing to the Chief of Operations for accuracy and processing
- Created excel spreadsheets, word documents, PowerPoint for tracking purchase orders, project cost and materials
- Ability to interpret human resource policies and regulations to employees and provide advice and assistance to customers as needed
- Demonstrated oral and written communication with department leads to surpass maintenance and administrative goals for second quarter
- Coordinate meetings and luncheons for prospective clients and supervisors
- Processed employee fingerprints into database for building access
- Delivered purchase order to Subject Matter Experts for accuracy and routing to accounting department for processing
- Create Bill of Materials List (BOM) using Infor software
Undesignated Airmen/ Aviation Maintenance Administrationman
UNITED STATES NAVY
03.2016 - 08.2020
- Company Overview: Active Duty
- SECURITY MANAGER PERSONNEL: Processed security clearances utilizing Electronic Questionnaires for Investigations Processing (e-Qip) and Secure Web Fingerprint Transmission (SWFT)
- Received, reviewed and processed contractor and military security clearance requests while working closely with NAS Jacksonville’s Security manager and Security Officer
- Executed the disposition of security investigative reports in accordance with the Department of Defense records management policy
- Assisted in handling classified information under the supervision of the security manager
- Vetted flight line requests for contractors utilizing Defense Information System for Security (DISS)
- Assured accuracy in the vetting of Foreign Visit Requests (FVR) working with U.S
- Fleet Forces Staff
- Review new or revised guides to ensure compliance with regulations
- Provided monthly reports in DISS to ensure all staff personnel security clearances are in good standing
- CROSS RATE: Operated out of rate as a Personnel Clerk for NAS Jacksonville base assisting over 200 enlisted sailors and officers
- Managed, collected and uploaded applicable forms for personnel gain and transfer through Transaction Online Processing System (TOPS) database
- Accurately scheduled and conducted appointments for limited duty and fit for full sailors
- Organized, create and review memorandums
- Develop Standard Operating Procedures (SOPs) for administrative department
- Maintain loss and gains using the administrative Tickler tracking system
- Coordinated and implemented domestic and international travel for airlines, hotel accommodations and transportation needs of sailors in accordance with policies and procedures of the Defense Travel System (DTS) and Government Purchase Card (GPC)
- Prepared forms for Administrative Officer signature
- These actions resulted in over 100 sailors locating on time for their duty stations, including being hand selected as the secretary to the NAS Jacksonville Executive Officer
- MAINTENANCE MANAGER AND RECORDS CLERK: Validated maintenance work orders, Optimized Organizational Maintenance Activity (OOMA) augments while logging the installation of 126 aircraft mission essential components using Naval Aviation Logistics Command Management Information System (NALCOMIS) annually
- Performed inspections and facilitated in-depth monthly trainings on safety and employee procedures for qualifications
- Resulting in qualifying 30 sailors in landing signalman, fuel surveillance and 4 aviation specialist designations
- Managed office government purchase card for purchase requisitions and assisted supply in the ordering of necessary materials for safe flight operations
- PLAN AND ORGANIZE: Organized and maintained 14 Aircraft logbooks, reports and related maintenance data as a Collateral Duty Inspector (CDI)
- Initiated and issued aircraft inspections and work orders, created part numbers for serialization for materials
- Tracked maintenance requirement cards (MRCs), format instructions using SECNAV Manual-5216.5, regulate and track confidential, classified and unclassified correspondence
- Coordinate and participate in quarterly safety stand downs to decrease the prevention of unexpected mishaps
- Completed Operation Security training annually as well as incorporate it in daily operations
- TEAM SUPERVISOR: Contributed to the safe execution of over 800 mishap-free flight hours of Operational Fleet Readiness Plan
- Trained new incoming sailors using applicable publications to be certified for safe flight executions
- Maintained 100% accountability and availability of over 160 material and equipment items totaling $600,000 during 2 Western Pacific deployments resulting in an 'On Track' annual audit with zero discrepancies
- Active Duty
- Recent Supervisor: Jerry Yost ((904)542-3954)
- Okay to contact this supervisor: Yes
Education
Bachelors’ of Arts - Sociology Minor in Health
American Military University
Charlestown, WV08.2024
Associates Degree - General Studies
American Military University
Charlestown, WV08.2020
Masters Business Administration - Student
Jacksonville University
Jacksonville, FLSkills
- Procedure Development
- Data Acquisition
- Microsoft Office
- Credit and collections
- Proposal Writing
- Budget Adherence
- Training and coaching
- Cultural Awareness
Timeline
Assistant Administrative Officer (OA) GS-0303-7/GS-0341-9
REGION LEGAL SERVICE OFFICE SOUTHEAST (RLSO SE)
08.2022 - 04.2024
Secretary III
SOUTHEAST REGIONAL MAINTENANCE CENTER (SERMC)
09.2021 - 07.2022
General Clerk III
PERSONNEL SUPPORT DETACHMENT
10.2020 - 08.2021
Administrative Assistant
IEM POWER SYSTEMS
06.2020 - 10.2020
Undesignated Airmen/ Aviation Maintenance Administrationman
UNITED STATES NAVY
03.2016 - 08.2020
Bachelors’ of Arts - Sociology Minor in Health
American Military University
Associates Degree - General Studies
American Military University
Masters Business Administration - Student
Jacksonville University
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