Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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RAVEN JARVIS

Saint Augustine,FL

Summary

Hello! My name is Raven. I live in Saint Augustine, Florida and I'm 25 years old. I am an extremely hardworking and passionate job seeker who is ready to help the team achieve company goals with my attention to detail, strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy, and my positive attitude towards clients, coworkers, and management.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist/Optometric Assistant

Claritas Eye Care
06.2022 - Current
  • Claritas Eye Care is a privately owned optometrist office in Saint Augustine, Florida
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Scheduled appointments, handled referrals and ordered supplies for optometric practice.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Call Agent/Surgical Coordinator

Virginia Eye Consultants
09.2021 - 01.2022
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

Front Desk Receptionist/Sales Rep.

Hand & Stone Massage and Spa
01.2021 - 08.2021
  • Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
  • Completed registration paperwork and sales documentation.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Prepared oils and lotions for massages.
  • Enhanced membership sales by providing excellent customer service and staff management.

Beauty Advisor/Store Associate

Ulta Beauty
01.2020 - 01.2021
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
  • Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of popular products.
  • Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
  • Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
  • Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
  • Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
  • Maintained a visually appealing sales floor by organizing merchandise displays and restocking shelves efficiently.
  • Assisted in loss prevention efforts with vigilant monitoring of the sales floor and prompt reporting of suspicious activity.
  • Supported team members in achieving sales goals, collaborating on strategies and sharing best practices.
  • Handled cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Administrative Assistant/Coaching Assistant

Fame Cheer Allstars
01.2015 - 01.2018
  • Enhanced team performance by implementing innovative coaching techniques and strategies.
  • Developed athletes'' skills through personalized training plans, resulting in improved competition results.
  • Boosted team morale with effective communication and motivational tactics.
  • Organized successful fundraising events to support the cheerleading program''s financial needs.
  • Collaborated with other coaches to create comprehensive training programs for multidisciplinary development.
  • Ensured athlete safety by enforcing strict adherence to guidelines and proper technique during practice sessions.
  • Recruited talented individuals, contributing to a strong and diverse cheerleading squad.
  • Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.
  • Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances and competitions.
  • Coordinated travel arrangements for out-of-town events, minimizing stress on athletes and their families.
  • Monitored athlete progress by regularly assessing performance metrics, adjusting training plans accordingly for maximum effectiveness.
  • Maintained open lines of communication with parents regarding athlete progress, expectations, and any concerns or issues that arose throughout the season.
  • Led team-building exercises at practices to foster unity among athletes from diverse backgrounds.
  • Encouraged academic success among student-athletes by emphasizing time management skills and providing resources for tutoring when needed.
  • Utilized social media platforms effectively to promote the cheerleading program within the community.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

Studied Psychology -

University of North Florida
12.2020

Studied Psychology -

Old Dominion University
12.2018

HS Graduate -

Landstown High School
12.2017

Skills

  • Front Office Management
  • Office Organization
  • Administrative Support
  • Inventory Control
  • Guest Relations
  • Customer Service
  • Financial Reporting
  • Data Inputting
  • Appointment Scheduling
  • Data Entry
  • Complaint Resolution
  • Customer Relationship Management (CRM)

Affiliations

  • Photography
  • Video Games
  • Horse-Back Riding

Languages

English
Native or Bilingual

References

References available upon request.

Timeline

Front Desk Receptionist/Optometric Assistant

Claritas Eye Care
06.2022 - Current

Call Agent/Surgical Coordinator

Virginia Eye Consultants
09.2021 - 01.2022

Front Desk Receptionist/Sales Rep.

Hand & Stone Massage and Spa
01.2021 - 08.2021

Beauty Advisor/Store Associate

Ulta Beauty
01.2020 - 01.2021

Administrative Assistant/Coaching Assistant

Fame Cheer Allstars
01.2015 - 01.2018

Studied Psychology -

University of North Florida

Studied Psychology -

Old Dominion University

HS Graduate -

Landstown High School

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RAVEN JARVIS