Raven Knight Knight
Mobile,AL
Summary
Skilled Data Entry Operator with Five years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency.
Overview
14
14
years of professional experience
Work History
Data Entry Operator
Conde Systems
08.2019 - Current
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
- Organized, sorted, and checked input data against original documents.
Customer Service Associate
Capital One
03.2015 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Medical Insurance Biller
True Bridge
06.2013 - 05.2015
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Trained new employees on multiple medical billing programs and data entry software.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Delivered timely and accurate charge submissions.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Payment Processor
NCO Financial
01.2010 - 02.2014
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Developed and maintained positive relationships with clients to maximize collections.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Generated monthly accounts receivable reports to submit developments for management review.
Education
BBA -
Faulkner University
Montgomery, AL10.2021
Skills
- Production Logs
- Office Administration
- Business Administration
- Data Acquisition
- Balance Sheets
- Updating Client Data
- Database Updates
- Log Activities
- Data Processing
- Microsoft Office
- Quality Control
- Accounts Payable and Accounts Receivable
- Administrative Support
- Data Review and Verification
- Word Processing
- Structured Data Entry Software
- Information Inputting
- Data Entry Equipment
- Efficient Data Entry
- Verifying Data Accuracy
- Customer Satisfaction
- Email Communication
Timeline
Data Entry Operator
Conde Systems
08.2019 - Current
Customer Service Associate
Capital One
03.2015 - 03.2018
Medical Insurance Biller
True Bridge
06.2013 - 05.2015
Payment Processor
NCO Financial
01.2010 - 02.2014
BBA -
Faulkner University
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