Raven Whitfield
Veterinary Receptionist & Customer Service Rep
Durant, Oklahoma ,OK
Summary
Offering exemplary customer service skills, I am an animal-loving, hardworking employee known for remaining composed and confident in crises. I aim to leverage my abilities to successfully support your establishment.
Overview
6
6
years of professional experience
Work History
Customer Service Rep, Veterinary Receptionist
49th Street Veterinary Clinic, LLC
10.2020 - Current
- Fielded phone calls from pet owners, answered questions, and took messages for veterinarians.
Maintained office and waiting room, keeping common areas clean and tidy.
Answered owner animal health questions and advised on best care practices.
Triaged incoming patients to determine the urgency of care.
Entered data from pet records and office visits into the computer system using Covetrus Pulse Veterinary Software.
Coordinated patient scheduling, check-in, check-out, and billing payments.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Managed multi-line phone system and pleasantly greeted patients.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Operated cash register for cash, check, and credit card transactions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Veterinary Receptionist
Durant Animal Hospital
10.2017 - 08.2020
- Fielded phone calls from pet owners, answered questions, and took messages for veterinarians.
Maintained office and waiting room, keeping common areas clean and tidy.
Answered owner animal health questions and advised on best care practices.
Triaged incoming patients to determine the urgency of care.
Entered data from pet records and office visits into the computer system using Cornerstone Veterinary Software.
Education
No Degree - Biology And Chemistry
Southeastern Oklahoma State University
Durant, OK05.2026
High School Diploma -
Durant High School
Durant, OK05.2021
Skills
- Microsoft Excel, Powerpoint, and Word
- Cornerstone and Covertus Pulse Veterinary Software
- Retail Sales Customer Service
- Critical Thinking
- Operational Requirements
- Records Maintenance and Bookkeeping Support
- Front Desk Operations
- Telephone Management
- Report Preparation
- Patient Relations
- Account Management
- Information Assurance
Timeline
Customer Service Rep, Veterinary Receptionist
49th Street Veterinary Clinic, LLC
10.2020 - Current
Veterinary Receptionist
Durant Animal Hospital
10.2017 - 08.2020
No Degree - Biology And Chemistry
Southeastern Oklahoma State University
High School Diploma -
Durant High School
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