Ravesha Hollins
Dallas,Texas
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Quest Diagnostics
02.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Used data entry skills to accurately document and input statements.
Receptionist
The W
01.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Used internal software to process reservations, check-ins and check-outs.
- Created welcoming and comfortable environment for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Customer Service Agent
Chewy.com
03.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Answered live online chats to give quick answers and solve problems faster.
- Responded to website and email inquiries within 7- 10 business days to maintain customer satisfaction and generate positive reviews.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Customer Service Representative
Amazon
04.2017 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Skyline High School
Dallas, TX06.2015
Skills
- Data Analysis
- Work Prioritization
- Time Management
- Medical Billing
- Medical Claims Submission
- Customer Accounts Management
- Customer Relations
- Customer Retention
- Call Control
- Customer Care
- Microsoft Office
Timeline
Billing Specialist
Quest Diagnostics
02.2023 - Current
Receptionist
The W
01.2022 - 03.2023
Customer Service Agent
Chewy.com
03.2020 - 10.2021
Customer Service Representative
Amazon
04.2017 - 02.2019
High School Diploma -
Skyline High School