Ravetta Whittaker

Experienced insurance customer service professional with 10 years of experience providing top-tier client support in insurance and financial industries. Expertise in identifying customer needs, resolving complex issues, and promoting relevant products. Proficient in policy renewals, customer retention, and managing high-volume call environments. Recognized for professionalism, attention to detail, and empathetic customer interactions.

Insurance & Customer Support

• Responded to customer inquiries related to coverage, billing, claims, and policy changes with AAA, providing detailed information and solutions.
• Recommended tailored insurance options to meet diverse client needs and ensured understanding of policy terms.
• Maintained high standards of service and compliance during application and documentation processes.

Client Relations & Retention

• Analyzed customer needs and concerns, offering personalized solutions to drive satisfaction and repeat business.
• Supported retention goals by guiding policy renewals and identifying opportunities for additional coverage.
• Excelled in maintaining client trust during high-stress situations such as roadside emergencies and financial debt management.

Operations & Supervision

• Trained and supervised customer service teams to maintain quality support standards and ensure compliance.
• Used metrics such as response time, resolution rate, and satisfaction scores to coach team performance.
• Generated reports and developed procedures that improved efficiency in customer service delivery.

Property and Casualty Insurance License

Licensed in: Florida, Wisconsin, North Dakota, Indiana, Illinois, Iowa

NPN #: 19568047