Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ravi Ahuja

Ravi Ahuja

New Delhi,India

Summary

To obtain an efficient and objective oriented performance with optimum satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hotel Administrative Assistant

Royal Caribbean International
Onboard, FL
03.2022 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Developed project plans for various tasks assigned by upper management.
  • Monitored progress on projects assigned by upper management.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Phone Operator Room Service

Royal Caribbean International
Onboard, FL
01.2018 - 03.2022
  • Answered incoming calls and directed them to the appropriate department or individual.
  • Provided customer service support for customers with questions or technical issues.
  • Transferred calls to other departments as needed.
  • Greeted callers and identified their needs quickly and accurately.
  • Handled escalated customer complaints professionally and effectively.
  • Assisted staff with sorting mail and distributing correspondence.
  • Followed up with open calls to offer further assistance and close out issues.

Room Service Attendant

Royal Caribbean International
Onboard, FL
05.2016 - 01.2018
  • Assisted in the preparation of room service orders according to hotel standards.
  • Delivered food items to guest rooms in a timely manner.
  • Inspected all food items for accuracy prior to delivery.
  • Responded promptly to customer inquiries and requests for assistance.
  • Verified orders against invoices to ensure accuracy of deliveries.
  • Checked the condition of all linens, china, silverware and glassware prior to use.

Assistant Waiter

ROYAL ORCHID HOSPITALITY (DUBAI)
Dubai Marina, Dubai
11.2013 - 11.2015
  • Greeted customers, provided menus and answered questions regarding menu items.
  • Assisted waiters in taking orders and delivering food to tables.
  • Provided refills of beverages and cleared away used dishes.
  • Ensured all guests had a pleasant dining experience by providing excellent customer service.
  • Performed side duties such as restocking supplies, rolling silverware and setting up dining areas.
  • Processed payments for meals at the end of each shift.
  • Cleaned work area after each shift including wiping down counters, sweeping floors and washing dishes.
  • Assisted in training new staff members on proper procedures for serving customers.

Education

Bachelor of Arts - Arts

University
India
07-2013

Higher Secondary -

National Institute of Open Schooling
Delhi
01.2010

Skills

  • Meeting planning
  • Travel Coordination
  • Scheduling
  • Database Management
  • Appointment Scheduling
  • Calendar Management

Certification

  • Standards of Training, Certification, and Watchkeeping for Seafarers updated Certification

Languages

English
Professional
Hindi
Professional

Timeline

Hotel Administrative Assistant

Royal Caribbean International
03.2022 - Current

Phone Operator Room Service

Royal Caribbean International
01.2018 - 03.2022

Room Service Attendant

Royal Caribbean International
05.2016 - 01.2018

Assistant Waiter

ROYAL ORCHID HOSPITALITY (DUBAI)
11.2013 - 11.2015

Bachelor of Arts - Arts

University

Higher Secondary -

National Institute of Open Schooling

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Ravi Ahuja