Ravi Teja Korlakunta

Leading key initiatives across IT and operations, driving business transformation through strategic project delivery, and advanced technology solutions.

Project Leadership & Innovation:

• Directed the Sterling OMS Upgrade, introducing critical functionalities like enhanced call center capabilities, store inventory management, and real-time order tracking. Enabled a 30% improvement in order processing speed, and reduced error rates by 15%.
• Championed the Yealink Unified Communication deployment, integrating 230+ devices across the U.S. And Canada locations to streamline employee training, collaboration, and communication. Achieved a 40% increase in employee engagement during training sessions.

Retail Efficiency Optimization:

• Spearheaded the Cycle Count Process Improvement project, enabling seamless, real-time inventory adjustments across 200+ locations. Reduced labor hours by 25% and eliminated manual intervention in inventory reconciliation.
• Delivered solutions like on-demand inventory reporting, automated SKU-level tracking, and managerial dashboards, empowering store leaders to make faster, data-driven decisions.

Agile Practices and Team Leadership:

• Transitioned cross-departmental teams to Agile frameworks, facilitating PI planning, and sprint ceremonies. Improved team collaboration by 35% and enhanced delivery timelines by 20%.
• Mentored and coached team members in adopting Agile methodologies, fostering a culture of continuous improvement, and adaptability.

Order Management Enhancements:

• Designed and implemented features to support batch processing for firearms, and express order prioritization, improving compliance and customer satisfaction scores by 25%.
• Introduced alert systems for same-day order fulfillment, reducing response time by 40%.

Cross-Functional Collaboration:

• Partnered with stakeholders across IT, operations, and retail to align project goals with corporate strategies.
• Communicated complex technical roadmaps effectively to non-technical audiences, ensuring alignment and buy-in from leadership.

Technology Implementation and Modernization:

• Led the Mobile Endpoint Odyssey project, replacing aging infrastructure with modern hardware and software solutions.
• Delivered role-based access systems and enhanced mobile device management (MDM), supporting over 1,200 retail and operational devices.

Key Achievements:

• Enhanced store and warehouse efficiency by developing tools to track order picking, prioritize shipping by service level, and reduce clicks in fulfillment processes.
• Achieved $1.5M in annual cost savings through operational streamlining and reduced downtime.
• Launched automated delivery date notifications, increasing customer communication accuracy by 35%.
• Integrated advanced reporting tools for real-time monitoring of unshipped orders and store-level performance metrics, enabling proactive management.

Core Projects:

• OMS 2023 Retail Efficiency: Delivered 15+ enhancements, including pack-before-batch completion, firearm shipping label automation, and SKU-based order search capabilities.
• Unified Communication Platform (Yealink): Optimized deployment timelines and ensured compatibility with existing infrastructure, boosting collaboration effectiveness by 50%.

• IT Project Manager/Scrum Master for two development teams focused on REST APIs, cloud-based Java applications, to support Maintenance and Safety Programs at FedEx Express.
• Successfully developed 20 applications, with 96% of the MVP according to the roadmap.
• Managed a re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among eight departments, and cut down paperwork by 75%.
• Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity.
• Owned product roadmap and met 96% of all feature deadlines by identifying and mitigating any IT roadblocks.
• Developed and initiated projects, managed costs, and monitored performance.
• Met project deadlines without sacrificing build quality, or workplace safety.
• Provided a roadmap, requirements baseline, prioritized projects, implemented requirements change control, and synchronized cross-functional teams.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Oversaw all phases of various projects, from initiation, planning, and risk analysis, to design, execution, and project closure.
• Responsible for leading Agile transformation practices, implementation, and making sure teams follow Agile principles and standards.
• Trained 5+ product owners, two development teams, other Scrum Masters, and managers about the Scaled Agile Framework (SAFe).
• Defining product vision, product roadmap, and setting up key performance indicators (KPIs).
• Conducted Program Increment (PI) Meetings, including Release Planning, Sprint Planning, Daily Stand-Up, Sprint Review, and Sprint Retrospective.
• Helped negotiate commitments and assured parallel understanding of requirements and deliverables among all stakeholders in Sprint Planning Meetings.
• Assisted stakeholders in validating the PSPI (Potential Shippable Product Increment) during the Sprint Review Meeting, ascertaining which stories meet the DOD (Definition of Done).

• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.
• Analyzed key aspects of business to evaluate factors driving results, and summarized them into presentations.
• Interacted with internal customers to understand business needs, and translate them into requirements and project scope.
• Created project plans following project management framework standards and procedures. Identified ongoing issues and gaps within project plans to eliminate implementation issues.
• Acted as a liaison between the Business and IT teams to understand customer demand for new features and prioritize the product roadmap, leading to a 35% increase in yearly revenue.
• Planning and scheduling of two-week sprints, and a clearly articulated product vision to engineering, hitting 99% of product goals defined at the beginning of 2019.
• Reduced corporate expenses by streamlining incentive and demand processes across regions.
• Worked with team leads and managed leadership, establishing a robust talent pool with a focus on people, and continuous improvement.
• Guided teams and refined Agile techniques throughout the journey and evolution of delivery cycles, Education, Certifications, establishing a documentation framework to support Agile methodology implementation with a Waterfall-centric delivery team.
• As the IT Product Owner, I slashed the re-work rate by 90% through coaching and training the team on bug discovery late in sprints while limiting work in progress.
• Attained a 110% increase in velocity by coaching team members and relevant parties on Agile processes, principles, and ceremonies.
• Encouraged more open communication between executive stakeholders, engineering, IT development, and IT analysts in a 24% annual increase in the pace of the feature development life cycle and report generation.

• Maintain perspective and a big-picture project view amidst complex project details, and synthesize/translate key concerns, issues, risks, opportunities, and impact back to the business.
• Authored a business requirements document in close collaboration with the client, aligning the budget and client expectations with available developer resources and skill sets.
• Formulated project workflow and technical documentation, such as SRS, FRS, proposals, project plans, costing, and scheduling. Identified and created all necessary business use cases from requirements, and created UML diagrams, including use case diagrams, activity diagrams, sequence diagrams, and class diagrams, using Microsoft Visio.
• Facilitated daily stand-up meetings, displayed sprint burn-down charts to keep teams aware of the progress of tasks, and encouraged teams to improve WIP.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Led sprint reviews and planning meetings to promote full team engagement.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
• Acted as the go-to resource for the engineering team, providing clarity on tasks, gathering missing assets or requirements, and handling project changes.
• Managed the product backlog and supported the Scrum framework for monthly sprint releases.