RAVI KUMAR RAVI
Global IT Service Delivery Manager
Frisco,TX
Summary
Results-driven executive with over 20 years of global leadership experience in the Americas, Europe, and Asia. Specializes in driving enterprise-scale digital transformations and operational excellence. Proven track record of managing SAP, SaaS, Cloud, AI, and Data Analytics ecosystems to deliver measurable innovation and impact in Manufacturing, Life Sciences, and Aerospace industries. Expertise lies in integrated service delivery, program management, and shaping future-ready strategies as a trusted advisor to C-suite executives. Recognized for achieving business outcomes through technology-driven solutions and cross-functional leadership.
Overview
17
17
years of professional experience
2
2
Certifications
1
1
Language
Work History
Director of Service Delivery
Tech Mahindra (Americas) Inc
Wilmington, Vermont
01.2015 - 01.2024
- Directed 20+ global IT and AMS operations for the manufacturing vertical, overseeing a multi-client portfolio spanning SAP ERP, Non-ERP applications, CRM systems, COTS products, infrastructure, cloud technologies, and data analytics.
- Managed large, transformative initiatives across multiple delivery channels, overseeing $50M annual contracts with full P&L accountability and consistently exceeding EBITDA targets
- Led a global team of 400+ professionals, ensuring delivery excellence by exceeding SLA and KPI benchmarks.
- Presented quarterly business reviews (QBR) to client CIOs and executive leadership, delivering performance insights and proposing innovative strategies for future growth.
- Conducted regular audits of operational processes to identify areas for improvement and initiate corrective actions where necessary.
- Developed and executed growth strategies through delivery initiatives, incorporating intelligent automation (RPA with AI/ML) and IoT under Industry 4.0 for factory management, driving a 25% revenue increase for a key client.
- Spearheaded digital transformation projects for an $8 billion chemical manufacturing leader, modernizing legacy systems via application rationalization and cloud migration.
- Implemented AI-powered service management solutions, integrating NLP-enabled chatbots and OpenAI technologies to boost productivity by 15% and accelerate ticket resolution times
Life Sciences Program Delivery Lead
Tech Mahindra Ltd.
London, UK
01.2011 - 01.2014
- Headed SAP Services Delivery for Healthcare & Life Sciences, managing global 24x7 IT service engagements with a portfolio valued at $25M annually.
- Led SAP & Middleware AMS for GlaxoSmithKline, overseeing a $12M/year portfolio with full P&L accountability and managing a delivery team of 200+ across Malaysia, India, and the UK.
- Achieved 15% operational cost reduction through automation in code testing while maintaining delivery quality and integrity.
- Generated $2M annual revenue growth by establishing and leading a professional services arm to support global ERP implementation for commercial and manufacturing solutions at a Life Sciences enterprise.
Aerospace IT Program Director
Tech Mahindra Ltd.
Hyderabad, India
01.2007 - 01.2011
- Strategized and led a $40M global SAP Maintenance, Repair, and Overhaul (MRO) program for GE Aerospace, driving operational efficiency and compliance.
- Transitioned projects to AMS support, delivering $10M/year managed services across SAP, Service Desk, Middleware, and Testing with a cross-functional team of 150+.
- Established SLAs, KPIs, and governance frameworks, presenting monthly and quarterly review reports to client CIOs to ensure alignment and accountability.
- Achieved 10% year-over-year service improvements, reducing Total Cost of Operations (TCO) through process optimization and innovation.
- Provided ongoing direction and leadership for program operations.
Education
Bachelor of Engineering - Chemical
Bangalore University
Bangalore, INDSkills
- Global IT account management
- Stakeholder relationship management
- SAP S/4HANA expertise
- SAP ECC proficiency
- Salesforce proficiency
- ServiceNow platform proficiency
- Experience with GCP solutions
- Proficient in Office Suite
- Proficient in ITIL practices
- Agile project management
- Waterfall development process
Websites
Certification
ITIL
Personal Information
Work Permit: Authorized to work in the US without sponsorship
Accomplishments
- Optimized service delivery processes, achieving a 20% reduction in operational expenses and a 15% increase in profit margins by implementing innovative workflows and leveraging ITIL frameworks15.
- Led cross-functional teams of 400+ professionals, ensuring 98% SLA compliance and driving year-over-year service improvements, resulting in a 10% reduction in Total Cost of Operations (TCO)15
- Spearheaded digital transformation initiatives, integrating AI and ML solutions to enhance incident response times by 40% and improve overall team productivity by 25%
Timeline
Director of Service Delivery
Tech Mahindra (Americas) Inc
01.2015 - 01.2024
Life Sciences Program Delivery Lead
Tech Mahindra Ltd.
01.2011 - 01.2014
Aerospace IT Program Director
Tech Mahindra Ltd.
01.2007 - 01.2011
Bachelor of Engineering - Chemical
Bangalore University
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