Summary
Overview
Work History
Education
Skills
Languages
Timeline

RAVI PAREKH

Stockbridge,GA

Summary

Qualified and detail-oriented Hospitality Professional with a track record of maintaining effective relationships with guests and other departments within the organization. Furthermore to contribute to generating maximum revenue for the business by exceeding target sales and profit margins. In order to do this, I aim to work in collaboration with the other teams to devise a feasible business budget and implement marketing strategies that will solidify relations with established and prospective clients. Experience as a manager enhanced my ability and drive in pursuing promotional activities for hotel products and services and widening the client base. Dedicated to making sure guests have a great time whenever they visit with Strong leadership possessing, an outstanding work ethic and integrity. As a management executive leveraging more than 10 years of professional level of profit and loss responsibility for multiple organizations. My skills are to improve profit margins and increasing quality of service in organization ranging for 40 to 60 employees and 5 million budgets. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated 15 professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

17
17
years of professional experience

Work History

General Manager

Pilot Corp
02.2021 - Current
  • Strategically marketed merchandise by carrying out an in-depth study of advertisements, sales promotions, and display plans, and analyzing operating and financial statements for profitability ratios
  • Ensured timely completion of store's operational requirements by scheduling and assigning employee duties, and closely following up on work results
  • Protected employee's and customers' health by ensuring a safe and clean store environment at all times
  • Reviewed operating/financial statements and departmental sales records to determine the most effective marketing strategies
  • Developed professional and technical knowledge by regularly attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
  • Consistently achieved financial objectives by preparing the annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions where needed
  • Determined pricing policies by reviewing merchandising activities, determining additional needed sales promotions, authorizing clearance sales, and studying trends
  • Identified current and future customer requirements by establishing strong rapport with potential and actual customers, and other persons in a position to understand service requirements.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

General Manager

LoveJoy Food Mart Inc
05.2019 - 01.2021
  • Strategically marketed merchandise by carrying out an in-depth study of advertisements, sales promotions and display plans, and analyzing the operating and financial statements for profitability ratios
  • Ensured the timely completion of the store's operational requirements by scheduling and assigning employee duties, and closely following up on work results
  • Protected employees and customers health by ensuring a safe and clean store environment at all times
  • Reviewed operating/financial statements and departmental sales records to determine the most effective marketing strategies
  • Developed professional and technical knowledge by regularly attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
  • Consistently achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions where needed
  • Determined pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales and studying trends
  • Identified current and future customer requirements by establishing a strong rapport with potential and actual customers, and other persons in a position to understand service requirements.

General Manager

Dunkin Donut
05.2018 - 01.2019
  • Establish business plans by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, and preparing financial, marketing, and sales projections analyses and estimates
  • Deliver superior service and maximize customer satisfaction to foster retention and referral patronage
  • Attentively listen to customer concerns and device quick means to resolve issues as they arise
  • Regularly review product quality and research new vendors
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses.

Logistics Operation Manager

IP Logistics LLC
01.2016 - 01.2018
  • Continuously developed my skills and facilitated employee development through constant training, coaching and mentoring
  • Proficiently utilized the DataTrac system to review and analyze delivery patterns, customer issues, dispatch efficiencies, staffing levels and so on
  • Interfaced with customer service, fleet management and other internal and external staff in such a manner that assures the customer’s expectations needs are being met regarding service delivery excellence
  • Managed projects and effectively communicated and interacted with all levels of the organization
  • Discharged HR duties by ascertaining applicant qualifications through screening, analyzing responses, verifying references, and analyzing qualifications to job requirements
  • Organized and maintained files and receipt records of all products, and the records of all outgoing and incoming shipments.
  • Maintained automated inventory management system to ensure the physical inventory matches the logical inventory.

Operation Manager

LoveJoy Food Mart Inc
01.2010 - 01.2016
  • Strategically marketed merchandise by carrying out an in-depth study of advertisements, sales promotions and display plans, and analyzing the operating and financial statements for profitability ratios
  • Ensured the timely completion of the store's operational requirements by scheduling and assigning employee duties, and closely following up on work results
  • Protected employees and customers health by ensuring a safe and clean store environment at all times
  • Reviewed operating/financial statements and departmental sales records to determine the most effective marketing strategies
  • Developed professional and technical knowledge by regularly attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
  • Consistently achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions where needed
  • Determined pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales and studying trends
  • Identified current and future customer requirements by establishing a strong rapport with potential and actual customers, and other persons in a position to understand service requirements.

Operation Supervisor

MTB Group LLC, Comfort
01.2008 - 01.2010
  • Supervised general operations of the hotel in the absence of Front Desk Manager
  • Ensures compliance with management company and franchise standards for personnel administration and performance, service to patrons, and room rates
  • Ensure staff receives proper training for each position, including safety training and standard operating procedures
  • Performs duties of a Sales and Marketing manager as needed including making sales calls; attending community business functions; working with travel agents, direct bill accounts; and coordinate sales promotions
  • Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
  • Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
  • Audits daily reports and processes monthly reports
  • Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
  • Order supplies and equipment as needed and in accordance with company procedures
  • Leveraged on outstanding customer service skill in handling guest incidents and appropriate effective solutions
  • Assisted with managing, overseeing and training the Front desk personnel
  • Arranged regular meetings to discuss issues and updates
  • Evaluated the performance of associates and provide appropriate feedback
  • Prepared operational and financial records for Manager review.

Operation Supervisor

Ramada Limited
01.2008 - 01.2008
  • Supervised general operations of the hotel in the absence of Front Desk Manager
  • Ensures compliance with management company and franchise standards for personnel administration and performance, service to patrons, and room rates
  • Ensure staff receives proper training for each position, including safety training and standard operating procedures
  • Performs duties of a Sales and Marketing manager as needed including making sales calls; attending community business functions; working with travel agents, direct bill accounts; and coordinate sales promotions
  • Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
  • Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
  • Audits daily reports and processes monthly reports
  • Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
  • Order supplies and equipment as needed and in accordance with company procedures
  • Leveraged on outstanding customer service skill in handling guest incidents and appropriate effective solutions
  • Assisted with managing, overseeing and training the Front desk personnel
  • Arranged regular meetings to discuss issues and updates
  • Evaluated the performance of associates and provide appropriate feedback
  • Prepared operational and financial records for Manager review.

Event Coordinator

Callaway Gardens
01.2007 - 01.2008
  • Coordinated the detailed planning of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events, and virtual events
  • Handpicked the most qualified chefs to prepare food for events
  • Working with clients to identify their needs and ensure customer satisfaction
  • Liaise with clients to identify their needs and to ensure customer satisfaction
  • Propose ideas to improve provided services and event quality
  • Specify staff requirements and coordinate their activities
  • Conduct pre- and post – event evaluations and report on outcomes
  • Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports
  • Visited the venue to suitably plan layout of seating and decorations
  • Coordinated and monitored event timelines to ensure deadlines are met.

Education

BBA - Hospitality Management

MS University, India
03.2007

Associate of Arts -

Gujarat University, India
01.2006

Skills

  • Distribution Management
  • Quality Assurance
  • Inventory Control Processes
  • Standards/Procedures Compliance
  • Continuous Process Improvement
  • Vendor & Staff Relations
  • Transportation/Materials Handling
  • Training & Leadership
  • Health & Safety
  • Site Management
  • Finance Management
  • Budgeting
  • Resource Management
  • Project Management
  • Strategic Planning
  • Redefined Customer Service
  • Verbal & Written Communication
  • Strong Interpersonal Skills
  • Teamwork
  • SQL
  • Networking
  • Analytical & Creative Thinking
  • Problem-Solving Skills
  • Organization Skills
  • Attention To Detail
  • Excels Under Pressure & In Fast Paced Environs
  • Multilingual Proficiency
  • Supply Chain
  • 3PL
  • Java
  • HTML
  • Freight Forwarding
  • Customer Solution
  • Account Management
  • Staff Training
  • Performance Analysis
  • Staff Management
  • Effective Workflow Management
  • Microsoft Excel
  • Coordinating Service Initiatives
  • Financial and Cash Flow Analyses
  • Negotiation
  • Process Development and Streamlining
  • Problem-Solving Strengths
  • Stock Management
  • Strategize Business Plans
  • Employee scheduling
  • Staff training/development

Languages

Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Full Professional
Spanish
Limited Working

Timeline

General Manager - Pilot Corp
02.2021 - Current
General Manager - LoveJoy Food Mart Inc
05.2019 - 01.2021
General Manager - Dunkin Donut
05.2018 - 01.2019
Logistics Operation Manager - IP Logistics LLC
01.2016 - 01.2018
Operation Manager - LoveJoy Food Mart Inc
01.2010 - 01.2016
Operation Supervisor - MTB Group LLC, Comfort
01.2008 - 01.2010
Operation Supervisor - Ramada Limited
01.2008 - 01.2008
Event Coordinator - Callaway Gardens
01.2007 - 01.2008
MS University - BBA, Hospitality Management
Gujarat University - Associate of Arts,
RAVI PAREKH