Summary
Overview
Work History
Education
Skills
Personal Characteristics
Professional Overview
Education And Affiliations
Industry And Business Process Exposure
Application Software Exposure
Timeline
Generic

Ravi Rao

Irving

Summary

Worked on IT projects spanning across domains of banking, insurance and retail 22+ years of experience in project management and delivery with Infosys Ltd Performed multiple roles of Program Manager, Project Manager, Technical Scrum master, Project Lead, Business Analyst Managed Business Transformation programs, Production Support, Development, Migration programs. Good understanding of various technologies like aws, .net, angular, node, css, html, react Good understanding of Mulesoft, CICD pipelines using Jenkins, Github, Git, Docker/Containers. Worked and managed modernization programs moving legacy code to modern tech stack with creation of microservices using REST API/Spring Boot API in Java. Worked on supporting custom product based legacy programs migration into a modern Commerce Tools, API based AWS Server Less Architecture using AWS Compute and MongoDB. Migrate EC2 services to EKS Migrate DB2 to Cassandra AWS Excellent domain knowledge in the areas of general ledger, accounts payable, annuities, life insurance, enterprise fund administration, accounts payable, procurement, payroll Good understanding of insurance products like Annuities, Benefits, Long term Care Good understanding of Telecom systems and order and journey flow from preorder to bill processing Good understanding of SDLC lifecycle using Agile methodologies, Safe framework, with experience as a scrum master for 3 years. Good understanding and experience with tools like Jira and Confluence Project experience spans across ERP products like SAP and PeopleSoft, data mining projects, project execution of various lifecycle phases including development, enhancement and maintenance

Overview

23
23
years of professional experience

Work History

Developer

01.2003
  • Analysis of current state of a repository of business reports
  • Come with design criteria of current state
  • Come up with Test Criteria for future state Data warehouse development of these reports
  • Ensure deliverables quality and timeline

Developer

01.2003
  • Analysis of current state of a repository of business reports
  • Come with design criteria of current state
  • Come up with Test Criteria for future state Data warehouse development of these reports
  • Ensure deliverables quality and timeline

Program Lead

Leading Telecom
01.2024 - Current
  • Worked on various initiatives like Production support and Maintenance program, Migration of applications to Service Now, Migration of application stack to North Star Architecture
  • Manage deliverables within the program
  • Work on project initiation, execution and project delivery
  • Resource onboarding and engagement
  • Project planning, execution.
  • Liaison with client AD to provide status reporting and tracking

Program Lead

Leading Telecom
01.2024 - Current
  • Worked on various initiatives like Production support and Maintenance program, Migration of applications to Service Now, Migration of application stack to North Star Architecture
  • Manage deliverables within the program
  • Work on project initiation, execution and project delivery
  • Resource onboarding and engagement
  • Project planning, execution.
  • Liaison with client AD to provide status reporting and tracking

Program Manager SAP L2 Support

Amtrak
01.2022 - 01.2023
  • Manage Tier 2 SAP Support teams for Amtrak and Burst Capacity work on SAP.
  • Single point of contact for the SAP program with various modules like FICO, HCM, Security, Basis, Ariba on Demand, Portal, Refx, Bobj, Fiori
  • Manage operations for the projects.
  • Anchor for new burst capacity proposals for SAP
  • Single point of escalation for Tier 2 SAP support
  • Mentor the team to deliver continuous improvements
  • Leading a peak team size of 80 people across US remote locations and India.
  • Bringing process related innovations
  • Bring in and standardize Knowledge Management across teams
  • Provide insights as part of steering committee reports to Infosys top management
  • Provide and Identify New Opportunities for increasing revenue
  • Provide Revenue Forecasting.
  • Manage Budget across Infosys SAP Program.
  • Work on organization initiatives like reduction in sub contractors, build in house capabilities for niche technologies
  • Client reporting on a weekly/monthly/quarterly basis to Amtrak VP, Senior Directors
  • Liaison with Amtrak management across the hierarchy to understand the challenges and channelize team to provide solution to address the challenges
  • Work on contract renewals, contract submission, invoicing
  • Hiring and Firing of staff as required to support the work.
  • Work with Vendor firms to hire sub contractors to supplement existing workforce.

Program Manager SAP L2 Support

Amtrak
01.2022 - 01.2023
  • Manage Tier 2 SAP Support teams for Amtrak and Burst Capacity work on SAP.
  • Single point of contact for the SAP program with various modules like FICO, HCM, Security, Basis, Ariba on Demand, Portal, Refx, Bobj, Fiori
  • Manage operations for the projects.
  • Anchor for new burst capacity proposals for SAP
  • Single point of escalation for Tier 2 SAP support
  • Mentor the team to deliver continuous improvements
  • Leading a peak team size of 80 people across US remote locations and India.
  • Bringing process related innovations
  • Bring in and standardize Knowledge Management across teams
  • Provide insights as part of steering committee reports to Infosys top management
  • Provide and Identify New Opportunities for increasing revenue
  • Provide Revenue Forecasting.
  • Manage Budget across Infosys SAP Program.
  • Work on organization initiatives like reduction in sub contractors, build in house capabilities for niche technologies
  • Client reporting on a weekly/monthly/quarterly basis to Amtrak VP, Senior Directors
  • Liaison with Amtrak management across the hierarchy to understand the challenges and channelize team to provide solution to address the challenges
  • Work on contract renewals, contract submission, invoicing
  • Hiring and Firing of staff as required to support the work.
  • Work with Vendor firms to hire sub contractors to supplement existing workforce.

Program Manager - Custom Product Transformation and Migration to AWS Serverless

Healthcare company
01.2021 - 01.2022
  • Managed a team working on transformation program to move custom websites hosted on third party software to AWS based serverless architecture using AWS Compute, SNS/SQS, Commerce Tools, Mulesoft
  • This custom architecture was built to host websites to enable customers to order lens and related eye products. Product catalogues were maintained in commerce tools. AWS integration was done to perform Serverless Computes. AWS SNS was used to notify Systems of Issues. Custom API were written to obtain interfacing product data and share order related/shipping/pricing to/from SAP.
  • MongoDB was the database used and React was used to design the front end webpages. Custom content was obtained from Commerce Tools with Commerce Tools being set up to customize content for various country specific configuration and rules.
  • Salesforce integration was used to authenticate and set up users. Mulesoft was the middleware used for data integration across various systems.
  • Postman used to test various API and services built.
  • Phase wise rollout into various countries
  • Set up Hypercare, oversee knowledge transition to AMS teams.
  • Manage operations for the projects.
  • Mentor the team leads
  • Governance reporting on Issues, defects, future enhancements

Program Manager - Custom Product Transformation and Migration to AWS Serverless

Healthcare company
01.2021 - 01.2022
  • Managed a team working on transformation program to move custom websites hosted on third party software to AWS based serverless architecture using AWS Compute, SNS/SQS, Commerce Tools, Mulesoft
  • This custom architecture was built to host websites to enable customers to order lens and related eye products. Product catalogues were maintained in commerce tools. AWS integration was done to perform Serverless Computes. AWS SNS was used to notify Systems of Issues. Custom API were written to obtain interfacing product data and share order related/shipping/pricing to/from SAP.
  • MongoDB was the database used and React was used to design the front end webpages. Custom content was obtained from Commerce Tools with Commerce Tools being set up to customize content for various country specific configuration and rules.
  • Salesforce integration was used to authenticate and set up users. Mulesoft was the middleware used for data integration across various systems.
  • Postman used to test various API and services built.
  • Phase wise rollout into various countries
  • Set up Hypercare, oversee knowledge transition to AMS teams.
  • Manage operations for the projects.
  • Mentor the team leads
  • Governance reporting on Issues, defects, future enhancements

Program Manager/Product Owner

01.2019 - 01.2021
  • Play the product owner role to identify product enhancements and related defects, Get the team to resolve the defects as applicable on a suite of applications spanning across multiple technologies
  • Track spans across mainframe, unix, .net, Java technologies, MQ, AWS microservices.
  • Manage operations for the projects.
  • Work on newer models of engagement like managed outcome and managed capacity versus the traditional Time and Material projects
  • Provide product level expertise to the team
  • Mentor the team leads
  • Client liaison for Infosys support and Feature work on Annuities
  • Team built microservices to modernize mainframe cobol based programs into Rest based Spring Boot API based Microservices.
  • Worked on Postman to test microservices
  • Good understanding of building secure microservices with using vault based authentication and authorization.
  • Leading a peak team size of 80-90 people across locations and geographies.
  • Bringing process related innovations
  • Bring in and standardize Knowledge Management across teams
  • Create SOW, Estimation of Resources required for new opportunities
  • Creation and Metrics tracking of KPI for L1,L2, L3 support
  • Proposal Anchor role for Proposals pertaining to annuities
  • Client reporting on a weekly/monthly/quarterly basis
  • Client connects across multiple levels of leadership spanning across managers, directors, senior directors to identify areas of improvement and engagement improvement opportunities.

Program Manager/Product Owner

01.2019 - 01.2021
  • Play the product owner role to identify product enhancements and related defects, Get the team to resolve the defects as applicable on a suite of applications spanning across multiple technologies
  • Track spans across mainframe, unix, .net, Java technologies, MQ, AWS microservices.
  • Manage operations for the projects.
  • Work on newer models of engagement like managed outcome and managed capacity versus the traditional Time and Material projects
  • Provide product level expertise to the team
  • Mentor the team leads
  • Client liaison for Infosys support and Feature work on Annuities
  • Team built microservices to modernize mainframe cobol based programs into Rest based Spring Boot API based Microservices.
  • Worked on Postman to test microservices
  • Good understanding of building secure microservices with using vault based authentication and authorization.
  • Leading a peak team size of 80-90 people across locations and geographies.
  • Bringing process related innovations
  • Bring in and standardize Knowledge Management across teams
  • Create SOW, Estimation of Resources required for new opportunities
  • Creation and Metrics tracking of KPI for L1,L2, L3 support
  • Proposal Anchor role for Proposals pertaining to annuities
  • Client reporting on a weekly/monthly/quarterly basis
  • Client connects across multiple levels of leadership spanning across managers, directors, senior directors to identify areas of improvement and engagement improvement opportunities.

Program Manager

01.2018 - 01.2019
  • Manage the team backlog and sprint planning
  • Track spans across mainframe, unix, .net, Java technologies, MQ.
  • Manage operations for the project.
  • Perform Project Management Activities like budgeting, demand planning, project tracking, risk management, milestones reporting, invoicing.
  • Client expectation management from offshore. Status tracking and reporting on biweekly basis to the client

Program Manager

01.2018 - 01.2019
  • Manage the team backlog and sprint planning
  • Track spans across mainframe, unix, .net, Java technologies, MQ.
  • Manage operations for the project.
  • Perform Project Management Activities like budgeting, demand planning, project tracking, risk management, milestones reporting, invoicing.
  • Client expectation management from offshore. Status tracking and reporting on biweekly basis to the client

Program Manager

01.2015 - 01.2017
  • Project delivery
  • Business proposals and estimation
  • Technical solution architect
  • Generate new revenue by adding more projects in brazil
  • Single point of contact for account in Brazil from delivery standpoint.
  • Engagement included 8 people at onshore and 40 people at offshore working on 4-5 different projects
  • Proposal Anchor role for Proposals pertaining to a retail client in Brazil.
  • Manage and monitor Integration projects in Tax module for retail client in Brazil.

Program Manager

01.2015 - 01.2017
  • Project delivery
  • Business proposals and estimation
  • Technical solution architect
  • Generate new revenue by adding more projects in brazil
  • Single point of contact for account in Brazil from delivery standpoint.
  • Engagement included 8 people at onshore and 40 people at offshore working on 4-5 different projects
  • Proposal Anchor role for Proposals pertaining to a retail client in Brazil.
  • Manage and monitor Integration projects in Tax module for retail client in Brazil.

Project Manager

01.2014 - 01.2015
  • Manage the team during impact analysis and design for Store Number Expansion project across People Systems.
  • Track spans across mainframe, unix, .net, PeopleSoft Global Payroll and Java technologies.
  • Manage operations for the project.
  • Perform Project Management Activities like budgeting, demand planning, project tracking, risk management, milestones reporting, invoicing.
  • Provide technical guidance and direction for enabling People Soft Global Payroll support across mainframe and PeopleSoft for retail client in Mexico.
  • Proposal Anchor role for Proposals pertaining to a retail client in Brazil.
  • Manage and monitor Integration projects in Tax module for retail client in Brazil.
  • Client expectation management from offshore. Status tracking and reporting on weekly basis to the client.
  • Staff aug project management for minor enhancements

Project Manager

01.2014 - 01.2015
  • Manage the team during impact analysis and design for Store Number Expansion project across People Systems.
  • Track spans across mainframe, unix, .net, PeopleSoft Global Payroll and Java technologies.
  • Manage operations for the project.
  • Perform Project Management Activities like budgeting, demand planning, project tracking, risk management, milestones reporting, invoicing.
  • Provide technical guidance and direction for enabling People Soft Global Payroll support across mainframe and PeopleSoft for retail client in Mexico.
  • Proposal Anchor role for Proposals pertaining to a retail client in Brazil.
  • Manage and monitor Integration projects in Tax module for retail client in Brazil.
  • Client expectation management from offshore. Status tracking and reporting on weekly basis to the client.
  • Staff aug project management for minor enhancements

Project Manager

01.2013 - 01.2014
  • Manage the design and build of EMV compliance for Card Payment Settlement Systems
  • Manage the client and work with PMO on the program implementation
  • Work with POS team to integrate for Settlement Systems with the POS

Project Manager

01.2013 - 01.2014
  • Manage the design and build of EMV compliance for Card Payment Settlement Systems
  • Manage the client and work with PMO on the program implementation
  • Work with POS team to integrate for Settlement Systems with the POS

Project Manager

01.2010 - 01.2013
  • Retrofit of various mainframe applications to support the PeopleSoft 9.1 Finance applications suite
  • Major applications include account payables, general ledger.
  • This project involved combining 3 instances of PeopleSoft into a single upgraded instance of 9.1
  • Various phases in the project included coming up with data conversion along with harmonization of existing data on 3 instances, configuration of new instance, redesign of existing batch interfaces to support the new single instance along with development, test and implementation
  • Implement the rollout separately for GL after a period of 3 weeks of initial go live on 9.1

Project Manager

01.2010 - 01.2013
  • Retrofit of various mainframe applications to support the PeopleSoft 9.1 Finance applications suite
  • Major applications include account payables, general ledger.
  • This project involved combining 3 instances of PeopleSoft into a single upgraded instance of 9.1
  • Various phases in the project included coming up with data conversion along with harmonization of existing data on 3 instances, configuration of new instance, redesign of existing batch interfaces to support the new single instance along with development, test and implementation
  • Implement the rollout separately for GL after a period of 3 weeks of initial go live on 9.1

Project Lead

01.2008 - 01.2010
  • Managing the 24
  • 5 On-call support for the Production region of the application using Onsite-Offshore model. Involves monitoring of Production batch, fixing of data and job issues and fixing of the issues the next day.
  • Managing the running of various Business specific, time-bound IT tasks on request of the business customers. This involves the testing of these tasks in test environment, doing production set up for these tasks and scheduling them in production.
  • Maintenance of the QA environment of Insurance Major to allow various strategic projects to be tested before being released to production. This involves running of various cycles for projects, interacting with client programmers to get the resolution to any issues occurring in cycle and automating of the various regular activities.
  • Fixing of programmatic errors and business logic errors in existing programs. Involves analysis, Coding and testing of the programs for the fix.
  • Generation of Ad-hoc requests for Business users using reporting tools. Involves requirement analysis, specification definition, coding and testing.
  • Minor Enhancements to the existing functionalities. Includes business logic extension, automation and adding new features to existing functionalities.
  • A single point of contact for any application related issues faced by the business partners

Project Lead

01.2008 - 01.2010
  • Managing the 24
  • 5 On-call support for the Production region of the application using Onsite-Offshore model. Involves monitoring of Production batch, fixing of data and job issues and fixing of the issues the next day.
  • Managing the running of various Business specific, time-bound IT tasks on request of the business customers. This involves the testing of these tasks in test environment, doing production set up for these tasks and scheduling them in production.
  • Maintenance of the QA environment of Insurance Major to allow various strategic projects to be tested before being released to production. This involves running of various cycles for projects, interacting with client programmers to get the resolution to any issues occurring in cycle and automating of the various regular activities.
  • Fixing of programmatic errors and business logic errors in existing programs. Involves analysis, Coding and testing of the programs for the fix.
  • Generation of Ad-hoc requests for Business users using reporting tools. Involves requirement analysis, specification definition, coding and testing.
  • Minor Enhancements to the existing functionalities. Includes business logic extension, automation and adding new features to existing functionalities.
  • A single point of contact for any application related issues faced by the business partners

Project Manager

01.2006 - 01.2007
  • Management of the project from design to delivery
  • Work with the team to provide technical guidance
  • Work with the Client to understand requirements and translate them to technical design
  • Status Tracking for the project
  • Status Updates to management regarding the project milestones
  • Conducting Reviews of Code, detailed design specs, Test reviews
  • Communicate with Client to provide a clarity on the development and testing in progress on a day to day basis
  • Technically challenging project with strict timelines and involving complex functionalities to be implemented in Cobol/DB2, .Net Framework

Project Manager

01.2006 - 01.2007
  • Management of the project from design to delivery
  • Work with the team to provide technical guidance
  • Work with the Client to understand requirements and translate them to technical design
  • Status Tracking for the project
  • Status Updates to management regarding the project milestones
  • Conducting Reviews of Code, detailed design specs, Test reviews
  • Communicate with Client to provide a clarity on the development and testing in progress on a day to day basis
  • Technically challenging project with strict timelines and involving complex functionalities to be implemented in Cobol/DB2, .Net Framework

Project Lead

01.2005 - 01.2006
  • Responsible for analyzing, designing, developing and implementing complex solutions, modifications of enhancements to existing software applications
  • Responsible for mentoring a team of 4 to perform maintenance activities like corrective maintenance, preventive maintenance
  • Assist Business Partners to provide statistical reports to Compliance, Finance and Control Units
  • Manage the project in terms of resource guidance, status tracking and management updates

Project Lead

01.2005 - 01.2006
  • Responsible for analyzing, designing, developing and implementing complex solutions, modifications of enhancements to existing software applications
  • Responsible for mentoring a team of 4 to perform maintenance activities like corrective maintenance, preventive maintenance
  • Assist Business Partners to provide statistical reports to Compliance, Finance and Control Units
  • Manage the project in terms of resource guidance, status tracking and management updates

Onsite Coordinator

01.2004 - 01.2005
  • Responsible for collecting requirements for various maintenance activities like corrective maintenance, preventive maintenance, business enabling report generation
  • Involved lot of interaction with business partners to understand their issues and the problems faced by them.
  • Come up with effective solutions to address the issues faced by business partners and implement them
  • Coordinate with a offshore team to ensure completion of tasks for implementing solutions

Onsite Coordinator

01.2004 - 01.2005
  • Responsible for collecting requirements for various maintenance activities like corrective maintenance, preventive maintenance, business enabling report generation
  • Involved lot of interaction with business partners to understand their issues and the problems faced by them.
  • Come up with effective solutions to address the issues faced by business partners and implement them
  • Coordinate with a offshore team to ensure completion of tasks for implementing solutions

Senior Developer

01.2003 - 01.2004
  • Responsible for interpreting high level design documents and preparation of technical design documents.
  • Responsible for development of the functionalities outlined in the technical design document.
  • Played a key part in mentoring new recruits.

Senior Developer

01.2003 - 01.2004
  • Responsible for interpreting high level design documents and preparation of technical design documents.
  • Responsible for development of the functionalities outlined in the technical design document.
  • Played a key part in mentoring new recruits.

Education

Bachelor of Engineering - Instrumentation & Electronics

Skills

  • Client Relations
  • Staff Training
  • Quality Control
  • Quality Assurance
  • Change Management
  • Risk Management
  • Program Management
  • Project Management
  • Presales
  • Proposals
  • Estimations
  • Mentorship
  • Cross Functional Team leadership
  • Team and Project Leadership
  • Cost Benefit Analysis
  • ROI Assessment
  • Technical Specification Development
  • Project Execution
  • Project Monitoring and Control
  • Global Delivery Model
  • Manage L1, L2, L3 Support for IT Applications
  • Managing Projects across multiple geographical locations
  • Delivering projects in key client facing roles
  • Executing and leading projects across multiple technologies
  • Ability to manage and execute projects within given budget and resources
  • Ability to manage budgets
  • Plan resourcing and staffing for projects
  • Worked effectively on Request for Proposals(RFP)
  • Statement of Work(SOW)
  • Resource Allocations
  • Planning and Execution on Projects
  • Hands on person with quick learning
  • Ability to gel well within a new team
  • Train team members on acquiring required skill set
  • Perform independent performance reviews
  • Provide improvement areas and strengths
  • Identify key strengths in individuals
  • Performed the role of scrum master
  • Functional knowledge of PeopleSoft Account Payables
  • General Ledger
  • Hands on knowledge of SQR
  • People Code
  • App Designer
  • Multiple internal technical certifications on Mainframes Architecture
  • Language and Toolset
  • Hands on exposure to Java
  • MQ
  • Net
  • Mulesoft
  • Vast experience in Agile
  • Waterfall models
  • Working knowledge of ceremonies on scrum teams
  • Effectively managed projects across various technology landscapes
  • Managed teams building Ecommerce Websites
  • Understanding of CICD pipelines
  • Migration using Jenkins
  • Git
  • Github
  • Kubernetes
  • Building of dashboards in Service Now
  • Service Now expertise
  • Good knowledge of Jira
  • Confluence

Personal Characteristics

  • Able to deal with either high-level business issues or technical details
  • Creative, analytic problem solver that views issues from multiple angles
  • Works well in team-oriented or independent environments
  • Customer service-oriented
  • Active explorer of alternatives and improviser when faced with project challenges
  • Ability to work bottom up or top down and hence able to engage from the bottom most to the top most folks in the people chain
  • Strong belief in value of on-going staff training, education, and mentoring
  • Firm believer in leading by example

Professional Overview

Worked on IT projects spanning across domains of banking, insurance and retail. 22+ years of experience in project management and delivery with Infosys Ltd. Performed multiple roles of Program Manager, Project Manager, Technical Scrum master, Project Lead, Business Analyst. Managed Business Transformation programs, Production Support, Development, Migration programs. Good understanding of various technologies like aws, .net, angular, node, css, html, react. Good understanding of Mulesoft, CICD pipelines using Jenkins, Github, Git, Docker/Containers. Worked and managed modernization programs moving legacy code to modern tech stack with creation of microservices using REST API/Spring Boot API in Java. Worked on supporting custom product based legacy programs migration into a modern Commerce Tools, API based AWS Server Less Architecture using AWS Compute and MongoDB. Migrate EC2 services to EKS. Migrate DB2 to Cassandra AWS. Excellent domain knowledge in the areas of general ledger, accounts payable, annuities, life insurance, enterprise fund administration, accounts payable, procurement, payroll. Good understanding of insurance products like Annuities, Benefits, Long term Care. Good understanding of Telecom systems and order and journey flow from preorder to bill processing. Good understanding of SDLC lifecycle using Agile methodologies, Safe framework, with experience as a scrum master for 3 years. Good understanding and experience with tools like Jira and Confluence. Project experience spans across ERP products like SAP and PeopleSoft, data mining projects, project execution of various lifecycle phases including development, enhancement and maintenance., Client Relations, Staff Training, Quality Control, Quality Assurance, Change Management, Risk Management, Program Management, Project Management, Presales, Proposals, Estimations, Mentorship, Cross Functional Team leadership, Team and Project Leadership, Cost Benefit Analysis and ROI Assessment, Technical Specification Development, Project Execution, Project Monitoring and Control, Global Delivery Model, Manage L1, L2, L3 Support for IT Applications, Managing Projects across multiple geographical locations, Delivering projects in key client facing roles over a period of more than 15 years, Executing and leading projects across multiple technologies, Ability to manage and execute projects within given budget and resources, Ability to manage budgets, plan resourcing and staffing for projects, Worked effectively on Request for Proposals(RFP), Statement of Work(SOW), Resource Allocations, Planning and Execution on Projects, Hands on person with quick learning and ability to gel well within a new team, Train team members on acquiring required skill set for working on a project, Perform independent performance reviews of team members. Provide improvement areas and strengths. Identify key strengths in individuals, Performed the role of scrum master for 3 years on Safe Agile level 4, PMP Certification by Project Management Institute and PM Elite Certification, Successful completion of NCFM mutual funds examination, Successful completion of LOMA 280, LOMA 290, LOMA 301, Successful completion of internal certification on Retail Basics, Functional knowledge of PeopleSoft Account Payables and General Ledger, Hands on knowledge of SQR, People Code, App Designer, Multiple internal technical certifications on Mainframes Architecture, Language and Toolset and hands on exposure to Java, MQ, .Net, Mulesoft, Vast experience in Agile, Waterfall models. Working knowledge of ceremonies on scrum teams, Effectively managed projects across various technology landscapes like mainframes, java, .net, AWS, Spring Boot API services, AWS Compute, ServiceNow Implementation, PeopleSoft Implementation, Managed teams building Ecommerce Websites for Lens on AWS, React, Commerce Tools, MongoDB, Mulesoft, AWS SNS/SQS., Managed and worked on projects building internal product based search engines with product catalogues and websites built with CSS, HTML, Angular, Node Js., Understanding of CICD pipelines and migration using Jenkins, Git, Github, Kubernetes, Building of dashboards in Service Now for generating metrics based reporting for governance, Service Now expertise in understanding and using modules like Reporting, Incident, Problem, Change, Knowledge Management, Good knowledge of Jira, Confluence, AWS Certification (In progress)

Education And Affiliations

  • Bachelor of Engineering, Instrumentation & Electronics, Unknown
  • LOMA Step 1 Fundamentals certification, Unknown
  • PMP from Project Management Institute, Project Management Institute
  • Project Management Institute, Member, Project Management Institute
  • Technical Certification Mainframe Comprehensive Training, Unknown

Industry And Business Process Exposure

  • Insurance Annuity and Life
  • Warehouse / Logistics
  • Accounting / Finance
  • Procure to Pay
  • Account Payables
  • General Ledger
  • Retail Stores
  • Telecom

Application Software Exposure

  • Microsoft Project
  • PeopleSoft 8.4
  • Microsoft Visio
  • PeopleSoft 9.1 & 8.3
  • DB2
  • IMS DB
  • Endevor
  • VSS
  • CA-7
  • Zeke
  • OS 390
  • Cobol
  • JCL
  • Lotus Notes
  • Java
  • CICS
  • Gitlab
  • MQ
  • Quality Center
  • AWS microservices
  • Rest Services
  • Microsoft Office
  • .Net
  • Cassandra
  • AWS EC2
  • AWS EKS
  • SQL

Timeline

Program Lead

Leading Telecom
01.2024 - Current

Program Lead

Leading Telecom
01.2024 - Current

Program Manager SAP L2 Support

Amtrak
01.2022 - 01.2023

Program Manager SAP L2 Support

Amtrak
01.2022 - 01.2023

Program Manager - Custom Product Transformation and Migration to AWS Serverless

Healthcare company
01.2021 - 01.2022

Program Manager - Custom Product Transformation and Migration to AWS Serverless

Healthcare company
01.2021 - 01.2022

Program Manager/Product Owner

01.2019 - 01.2021

Program Manager/Product Owner

01.2019 - 01.2021

Program Manager

01.2018 - 01.2019

Program Manager

01.2018 - 01.2019

Program Manager

01.2015 - 01.2017

Program Manager

01.2015 - 01.2017

Project Manager

01.2014 - 01.2015

Project Manager

01.2014 - 01.2015

Project Manager

01.2013 - 01.2014

Project Manager

01.2013 - 01.2014

Project Manager

01.2010 - 01.2013

Project Manager

01.2010 - 01.2013

Project Lead

01.2008 - 01.2010

Project Lead

01.2008 - 01.2010

Project Manager

01.2006 - 01.2007

Project Manager

01.2006 - 01.2007

Project Lead

01.2005 - 01.2006

Project Lead

01.2005 - 01.2006

Onsite Coordinator

01.2004 - 01.2005

Onsite Coordinator

01.2004 - 01.2005

Developer

01.2003

Developer

01.2003

Senior Developer

01.2003 - 01.2004

Senior Developer

01.2003 - 01.2004

Bachelor of Engineering - Instrumentation & Electronics

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Ravi Rao