Ravi Rekapalli

· Lead the Production Management, Infrastructure and Cloud Operations Consumer unit for AT&T.

· Led a massive organizational transformation involving mid-level leadership elevation, services consolidation, insourcing from different vendors, Organization restructuring, employee upskill and modernization that resulted in significant operations maturity elevation, cost structure optimization and profitability improvementfor the division.

· Setup Azure Cloud Operations practice, for operation of over 150 classic applications on Azure cloud, covering Cloud IT infrastructure, Cloud Security, CI-CD Pipeline Management, Cloud Automations and Cloud FinOps practices.

· Designed & Implemented SaaS operational framework for a next generation Billing & Customer Care platform at AT&T, first of its kind of implementation for Amdocs Digital products.

· Managed various initiatives that led to process optimization, Production discipline and operations maturity.

· Responsible for delivery of $200M annual Managed Services revenue

· Turn around Operational stability and customer stickiness of multiple customer accounts.

· Directly manage 350 people in USA and responsible for the services from an additional 1000 people from amdocs Offshore centers in India.Streamlined operations by identifying inefficiencies and implementing process improvements.

• Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
• Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
• Increased profitability with cost control measures and revenue generation initiatives.
• Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
• Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
• Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
• Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
• Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
• Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
• Implemented comprehensive risk management plans to mitigate potential challenges or disruptions in operations.
• Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
• Increased company profits through performance optimization strategies and efficiency improvements.
• Identified opportunities to improve business process flows and productivity.
• Established performance goals for department and outlined processes for achievement.
• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.

· Setup and managed offshore Operations delivery centers in Manila, Philippines with a direct responsibility of over 2000 employees. Ramped up a team of over 2000 people for offshore development center from ground up.

· Responsible for the Managed Services of 8 customer implementations of Amdocs in Asia Pacific region across Indonesia, Philippines, Malaysia, Thailand, Singapore, Australia & South Korea.

· Managed 4 data centers in Indonesia that were hosting Amdocs mission critical applications.

· Responsible for the Managed Services annual operating plan upwards of $150MStreamlined operations by identifying inefficiencies and implementing process improvements.

• Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
• Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
• Increased profitability with cost control measures and revenue generation initiatives.
• Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
• Implemented comprehensive risk management plans to mitigate potential challenges or disruptions in operations.
• Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
• Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
• Drove sustainable growth and profitability by staying current with industry trends and adapting operational strategies accordingly.

· Director, Customer Operations Management – Amdocs OCS project for Telkomsel, Indonesia.

· Responsible for the production deployment of the Amdocs OCS project for Telkomsel.

· Responsible for end-to-end production operations, processes, SLAs & KPIs of the OCS project for Telkomsel

· Responsible for maintenance and management of 4 data center facilities that host IT infrastructure delivering OCS project

· Responsible for end-to-end implementation of the production change requests and change management of the OCS project for Telkomsel.

· Project Manager – End to end production support for MetroPCS production implementation.

· Project Manager – New application Production implementation of CES 7.5, NBU, XACCT & Ensemble applications, and customer conversions for MetroPCS.

· Project Manager – End to end production support for AT&T Enabler implementation.

· Application Support Group Lead – AT&T Enabler CM Implementation

· Development & OGS Group Lead – Nextel Ensemble FDT & API Applications

Streamlined software development processes by implementing Agile methodologies, resulting in faster project completion times.

• Collaborated with cross-functional teams to ensure seamless integration of new features into existing systems.
• Successfully delivered multiple high-impact projects on time and within budget constraints.
• Evaluated emerging technologies for potential integration into current projects, staying ahead of industry trends and maintaining a competitive edge in product offerings.
• Increased team productivity by mentoring junior developers and providing constructive feedback on their work.
• Reduced software defects by designing robust testing strategies and leading the QA team in executing test plans.
• Enhanced application performance with thorough code reviews and optimization techniques.