Book Reading
Master of Science - computer science
Western Kentucky University
Bowling Green, KY2017
Ravi Manoj Ganivada
ServiceNow Technical Consultant
Sacramento,CA
Summary
My tenure as a Senior ServiceNow Consultant has been marked by a steadfast commitment to improving Customer service management (CSM), HR service delivery (HRSD), Public sector digital services (PSDS - CSM), and IT service management (ITSM). Our team's collaborative efforts have advanced technical implementations, leveraging my certifications as a ServiceNow Certified Implementation Specialist.
Education
Bachelor of Science - computer science
Jawaharlal Nehru Technological University
Hyderabad, Telangana, India2014
Skills
- Advanced problem solving skills
- Advanced knowledge of java and python
- Advanced Knowledge in Html and Css
- Operating systems : linux and windows
- Self-motivated
- Extremely organized
- Strong verbal communication
- Data management
- Innovative
- Organizational skills
Additional Information
Related Course Work:
Object Oriented Programming Systems concepts, R Language, Operating Systems, Advanced Computer Networks, Software Engineering, Algorithms, Automata Theory, Database and Advance Databases,Data Mining, Web Designing (HTML, CSS).
Project 1 :
Mobile Classroom Finder :
Summary : Created a mobile application for android users to help them navigate to different locations in the university from the place where they are in with support of google maps.
Languages Used : Java, Css, Html
Database Used : Oracle
project was divided in to four milestones with four members in the team. lead initial and final milestone of the whole project.
Project 2:
Library Management System:
Summary : The Purpose of this Project is to develop and build a database application in the real-world domain. Designed a schema, created a database, populated the database with data , maintain query and update the data.
Languages used: Jsp, Html and python
database used : Oracle.
Project 3:
Cloud Computing:
Summary :Topper Cloud Our client for this project was Western Kentucky University (W.K.U). Successfully implemented a cloud where when a student tries to access the university web page, a virtual machine is allocated to the student from where they are authenticated and then the database would display the courses with respect to the student’s major and thus they can register for courses. Designed a web interface for the faculty with their list of courses and students in each course. Was implemented by the university and still working on a few bug fixes and the maintenance of the application.
Object Oriented Programming Systems concepts, R Language, Operating Systems, Advanced Computer Networks, Software Engineering, Algorithms, Automata Theory, Database and Advance Databases,Data Mining, Web Designing (HTML, CSS).
Project 1 :
Mobile Classroom Finder :
Summary : Created a mobile application for android users to help them navigate to different locations in the university from the place where they are in with support of google maps.
Languages Used : Java, Css, Html
Database Used : Oracle
project was divided in to four milestones with four members in the team. lead initial and final milestone of the whole project.
Project 2:
Library Management System:
Summary : The Purpose of this Project is to develop and build a database application in the real-world domain. Designed a schema, created a database, populated the database with data , maintain query and update the data.
Languages used: Jsp, Html and python
database used : Oracle.
Project 3:
Cloud Computing:
Summary :Topper Cloud Our client for this project was Western Kentucky University (W.K.U). Successfully implemented a cloud where when a student tries to access the university web page, a virtual machine is allocated to the student from where they are authenticated and then the database would display the courses with respect to the student’s major and thus they can register for courses. Designed a web interface for the faculty with their list of courses and students in each course. Was implemented by the university and still working on a few bug fixes and the maintenance of the application.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Senior ServiceNow Technical Consultant
Veteran Enterprise Technology Solutions (VETS)
Sacramento , CA
2024.02 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed custom software applications tailored to client needs, resulting in increased user satisfaction and improved business operations.
- Designed and implemented data migration strategies, ensuring seamless transition between systems with minimal disruption to business operations.
- Improved security measures to protect sensitive information by conducting vulnerability assessments and implementing corrective actions as needed.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
ServiceNow Technical Consultant
Department of General Services (CA- DGS)
West Sacramento , CA
2019.03 - 2024.04
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Performed regular system audits to ensure compliance with regulatory standards, making necessary changes to maintain adherence where needed.
- Presented findings and recommendations to clients and stakeholders through clear visualizations, reports, and presentations that facilitated informed decisionmaking.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Streamlined processes for increased efficiency by implementing automation solutions using various programming languages.
- Developed custom software applications tailored to client needs, resulting in increased user satisfaction and improved business operations.
- Designed and implemented data migration strategies, ensuring seamless transition between systems with minimal disruption to business operations.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
ServiceNow Developer/ Administrator
Illumina Inc
San Diego , CA
2018.10 - 2019.02
- Reduced incidents resolution time by creating custom scripts to automate routine tasks and improve overall service delivery.
- Improved data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform.
- Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
- Developed robust reporting dashboards that provided actionable insights for informed decision-making across various organizational levels.
- Wrote code for database applications.
- Coordinated upgrades feature updates and fixes.
- Assisted with creation of user manuals.
- Updated technical documentation, product specifications and technical training materials.
- Increased team productivity by creating custom dashboards, reports, and performance metrics in ServiceNow.
- Leveraged expertise in configuring applications such as Change Management, and Service Catalog to ensure seamless integration with existing organizational processes.
ServiceNow Administrator
Serco
Hyderabad , NA
2013.08 - 2015.11
- Enhanced system performance by optimizing ServiceNow configurations and customizations.
- Reduced service disruptions by proactively monitoring, diagnosing, and resolving incidents.
- Streamlined IT service delivery with the implementation of ServiceNow best practices.
- Improved end-user satisfaction by providing timely and accurate support for ServiceNow-related issues.
- Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.
- Developed comprehensive documentation for ServiceNow administration tasks, streamlining future maintenance efforts.
- Implemented advanced scripting techniques to automate routine tasks, saving time and resources for the IT department.
- Assisted in successful system upgrades by conducting thorough testing and addressing potential compatibility issues in a timely manner.
- Designed user-friendly forms and interfaces within the platform, improving user experience and overall efficiency.
- Spearheaded initiatives aimed at improving ITIL compliance within the organization using the features offered by the ServiceNow platform.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Recommended development of plans for systems development and operations.
- Increased team productivity by creating custom dashboards, reports in ServiceNow.
Work Preference
Work Type
Full TimePart TimeContract WorkInterests
Hikes
Certification
ServiceNow Certified Administrator.
ServiceNow Certified Application Developer.
ServiceNow Certified Implementation Specialist (CIS - ITSM)
ServiceNow Certified Implementation Specialist (CIS - CSM)
ServiceNow Certified Implementation Specialist (CIS - HRSD).
Advance Training Completed for PSDS - CSM professional Suite.
Advance training completed for Strategic Portfolio Management ( CIS - SPM)
Quote
The magic you are looking for is in the work you are avoiding
Accomplishments
- Collaborated with team of 12 people in the design and development of Department of Industrial relations (CA-DIR) .
- Collaborated with team of 5 in the design and development of California Multiple Award Schedule (CMAS).
- Successfully upgraded the platform multiple times with very to no minimal downtime time and ensure no platform issues.
- Admin on duty to server help desk and end users weekly for multiple years with user database of 40K.
- Designed and implemented multiple state projects and federal projects in projected timelines with both agile and waterfall model.
- Worked on multiple roles for few projects as (Ex: Business Analyst, SME, Developer and Architect) to ensure project is on track and satisfy customer requirements.
Software
ServiceNow
Office 365
Timeline
Senior ServiceNow Technical Consultant
Veteran Enterprise Technology Solutions (VETS)
2024.02 - Current
ServiceNow Technical Consultant
Department of General Services (CA- DGS)
2019.03 - 2024.04
ServiceNow Developer/ Administrator
Illumina Inc
2018.10 - 2019.02
ServiceNow Administrator
Serco
2013.08 - 2015.11
Master of Science - computer science
Western Kentucky University
Bachelor of Science - computer science
Jawaharlal Nehru Technological University
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