Ravin Bhagat
Norcross,GA
Summary
Dynamic Hotel Manager with a proven track record at Horizon Inn & Suites, enhancing guest satisfaction and streamlining operations. Excelled in guest relations management and strategic planning, significantly improving service quality and operational efficiency. Skilled in staff training and development, adept at fostering a collaborative team environment. Achieved notable revenue growth through innovative customer service initiatives and effective cost management.
Overview
2
2
years of professional experience
Work History
Hotel Manager
Horizon Inn & Suites, Armada, Sonesta
03.2022 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Increased customer service ratings through personable service.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Prepared monthly resort audits for review.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Assisted with development and distribution of marketing materials for facility.
Education
B.Pharmacy -
Dr H.L.T College.
India Skills
- Guest complaint resolution
- Guest Relations Management
- Guest services management
- Cash Handling
- Staff Training
- Staff Scheduling
- Staff Supervision
- Food and Beverage Operations
- Strategic planning and analysis
- Property Management Systems
- Revenue Generation
- Guest accommodations
- Employee Performance Reviews
- Safety Procedures
- Staff Training and Development
- Promotions
- Customer Service
- Computer Skills
- Inventory Management
- Decision-Making
- Room Inspections
- Front Desk Operations
- Expense Reports
- Personnel Supervision
Timeline
Hotel Manager
Horizon Inn & Suites, Armada, Sonesta
03.2022 - Current
B.Pharmacy -
Dr H.L.T College.
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