Ravin Rofrigue
Thibodaux,LA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Dispatcher Office Assistant
Doug's Service Company
02.2021 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Advised regarding delays and special circumstances.
- Closely monitored dispatch board to triage and prioritize over 70-80 daily calls.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Maintained updated and detailed records of calls in physical and electronic database.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected funds from delinquent customers and minimized loss to save
- Trained new team members on scripts, company services, and collection strategies.
- Closely monitored dispatch board to triage and prioritize over 15-20 daily calls
Financial Advisor
Onpath Federal Credit Union
06.2019 - 02.2022
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
Administrative Assistant
House Call
10.2016 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
Education
High School Diploma -
Enlightium Academy
Marrero, LA05.2016
Skills
- Driver Coordination
- PowerPoint Presentations
- Document Organization
- Reception Management
- Spreadsheet Development
- Dispatcher Monitoring
- Paperwork Submission
- Personnel Management
- Dispatch Planning
- Administrative Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Dispatcher Office Assistant
Doug's Service Company
02.2021 - Current
Financial Advisor
Onpath Federal Credit Union
06.2019 - 02.2022
Administrative Assistant
House Call
10.2016 - 06.2019
High School Diploma -
Enlightium Academy
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