Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Ravinder Choudhary

Greater Toronto Area,Canada

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

4
4
years of professional experience

Work History

Technical Support Analyst

Kyndryl
Markham, Canada
06.2022 - Current
  • • Communicate with clients to diagnose technical issues
    • Provide step-by-step instructions to fix technological issues
    • Provide backup solutions whenever necessary
    • Provide training sessions for new hardware or software products
    • Access instruction manuals to help users utilize their software or hardware properly
    • Keep detailed logs of client problems, solutions, and customer satisfaction
    • Provide instructions in simple terms
    • Work together with other Technical Support Specialists to find solutions to more complex issues.
  • Install computer hardware, networking software and operating system software.• Resolved trouble tickets\requests via call or email and troubleshooting the issue with the help of user guides and technical manuals.
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IT Support Technician

Galaxy
Greater Toronto Area, Canada
11.2019 - 02.2020
  • Install computer hardware, networking software and operating system software.
    • Resolved trouble tickets\requests via call or email and troubleshooting the issue with the help of user guides and technical manuals.
    • Configure, test, maintain, monitor, and troubleshoot the company network to ensure reliable connectivity for a team of 30 employees and end users.
    • Maintain, troubleshoot, and administer Local Area Networks (LAN), computer workstations, disaster recovery operations.
    • Providing problem-solving services to network users and support for 50+ clients and end users weekly using Team Viewer, to solve networking issues. Increase the availability of resources and complete tasks timely.
    • Assisting with the installation/Maintenance of Hardware and Software for new users as Installation of new computers, peripheral equipment, and software as required.
    • Ability to work / excel in a fast-paced environment with attention to detail and effective multi-tasking with optimize server performance.

Education

Computer Systems Technology - Networking -

Centennial College
04.2021

Computer system & Networking -

Centennial College
01.2021

Bachelor's degree, Bachelor of computer application -

Jodhpur National University
01.2015

Skills

  • Cmmunication
  • LAN/WAN
  • MS Office Proficiency
  • ServiceNow
  • Remote User Support
  • Application Support
  • Technical Issue Analysis
  • Application Installations
  • Incident Management
  • Customer Support
  • Strategic Planning
  • Data Analysis
  • Remote Support
  • Security Protocols
  • Network Administration
  • Remote Technical Support
  • Hardware Configuration
  • Quality Assurance
  • Troubleshooting and Diagnostics
  • Hardware Diagnostics
  • Systems Analysis
  • Software Installation
  • Technical Support
  • User Support

Accomplishments

Ravinder Choudhary – Is nominated for his quick response on Team participation and other assigned duties. He is flexible on shift and one of top score on QTM/TQE.

Timeline

Technical Support Analyst

Kyndryl
06.2022 - Current

IT Support Technician

Galaxy
11.2019 - 02.2020

Computer Systems Technology - Networking -

Centennial College

Computer system & Networking -

Centennial College

Bachelor's degree, Bachelor of computer application -

Jodhpur National University

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