Ravinder Manocha
Tustin,CA
Summary
Experienced sales professional with over 10+ years in retail, specializing in grocery, auto spare parts, and consumer goods. Proven track record in achieving sales targets, implementing effective sales strategies, and delivering exceptional customer service. Expertise in analyzing sales trends across diverse product categories including cigarettes, gasoline, hot foods, etc. Adept at building relationships, managing teams, and optimizing operational efficiency to achieve business objectives.
Overview
37
37
years of professional experience
Work History
Store Manager
Seven Eleven
Tustin, CA
07.2011 - 06.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implement store policies and procedures, ensuring compliance with company standards.
- Manage inventory levels, including ordering, receiving, and stocking merchandise.
- Conduct regular store audits to maintain optimal store presentation and cleanliness.
- Perform cashier duties, including processing transactions accurately and efficiently.
- Stocked shelves with merchandise when needed.
- Handle cash register operations, including opening and closing procedures.
- Ensure accurate cash handling and maintain balanced cash drawers.
- Provide excellent customer service, addressing and resolving customer inquiries and complaints.
- Resolved customer complaints in a timely manner.
- Develop and implement sales strategies to achieve store sales targets.
- Monitor sales performance and identify growth opportunities.
Store Owner
Auto Spare Parts Shop
Mogok, Mandalay
12.1987 - 12.2010
- Manage all daily operations of the auto spare parts shop.
- Ensure adequate stock levels of inventory and timely replenishment.
- Source and negotiate prices with suppliers and vendors.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly.
- Develop and execute effective marketing strategies to attract and retain customers.
- Maintain cleanliness and organization of the store environment.
- Oversee financial transactions and maintain accurate records of sales and expenses.
- Train, supervise, and schedule staff to ensure efficient operation of the shop.
- Stay updated on industry trends and product knowledge to better serve customers and optimize inventory.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
Education
Bachelor of Arts - Art History
University of Mandalay
Mandalay, Myanmar03-1996
Skills
- Leadership and team management
- Customer Service Management
- Store Merchandising
- Store operations oversight
- Inventory Management
- Retail Inventory Management
- Sales Professional
- Sales and marketing strategies
- Advertising and marketing
- Cash handling and financial management
- Problem-solving and conflict resolution
- Team Building and Leadership
- Friendly and Positive
- Communication
- Organizational and time management
Languages
English
Professional
Punjabi
Native/ Bilingual
hindi
Native/ Bilingual
Burmese
Native/ Bilingual
Timeline
Store Manager
Seven Eleven
07.2011 - 06.2024
Store Owner
Auto Spare Parts Shop
12.1987 - 12.2010
Bachelor of Arts - Art History
University of Mandalay
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