Ravinder Marwaha
Atlanta,GA
Summary
A seasoned professional with a proven track record at Aucto, I excel in business development and planning, alongside fostering robust client relationships. Leveraging skills in sales presentation and strategy implementation, I've significantly contributed to market expansion and strategic partnerships. My approach combines strong verbal communication with a keen ability to identify new business opportunities, driving growth and client satisfaction.
Overview
12
12
years of professional experience
Work History
Account Executive
Aucto
San Francisco, CA
06.2023 - 02.2025
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Recruited, hired and trained new hires to optimize profitability.
- Identified potential new customers through research of industry trends and competitive analysis.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Conducted market research to identify new business opportunities.
- Monitored competitors' activities and adjusted strategies accordingly.
- Maintained accurate records of all sales activities using CRM software systems.
- Maintained up-to-date knowledge of industry trends and developments.
- Produced sales documents, finalized deals and filed records.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Attended networking events to build relationships with potential customers.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Success Supervisor
Aucto
San Francisco, CA
09.2022 - 05.2023
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed customer inquiries and complaints in a professional manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established strong relationships with clients through regular communication and follow-up activities.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Met with customers to discuss best practices and drive outcomes.
- Coached team members on best practices for delivering exceptional customer experiences.
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Developed and maintained customer success documentation and resources.
- Collaborated with product development teams to incorporate customer feedback into new releases.
- Developed plans and strategies to grow business and achieve company portfolio goals.
- Provided customer onboarding and training to ensure successful product adoption.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
- Assigned work and monitored performance of project personnel.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Worked closely with marketing team to create content that educates customers about our services.
- Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Coordinated with technical support teams to resolve customer issues in a timely manner.
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
- Trained customers on product features and best practices, enhancing their overall experience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created reports outlining customer usage and retention metrics.
- Drove customer escalations to resolution by engaging directly with clients.
- Established and monitored key performance indicators (KPIs) for customer success.
Senior Account Manager
Aucto
San Francisco, CA
02.2016 - 08.2021
- Analyzed market trends to identify new business opportunities for the company.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Created customized reports for clients outlining performance metrics such as ROI and sales volume growth.
- Provided ongoing training and support to junior team members on sales techniques and processes.
- Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
- Attended industry conferences and events as a representative of the company.
- Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.
- Acted as main point of contact in matters relating to client concerns and needs.
- Collaborated with sales team to determine best ways to drive market share.
- Addressed customer questions and concerns regarding products and services.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Formulated plans to expand business operations and grow overall territory and client base.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Collaborated with customers to develop strategic business and account plans.
- Renewed existing accounts by building relationships with clients.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Oversaw and supported account management team to improve productivity.
- Implemented process improvements that increased efficiency across multiple departments.
- Identified customer needs by asking questions and advising on best solutions.
- Established, documented, and implemented account management processes and procedures.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Worked closely with executive team to outline company goals and transfer goals to account holders.
- Gave extensive support to key accounts in sales, technical and business areas.
- Identified opportunities for cross-selling products and services to existing customers.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Proactively identified areas of improvement within assigned accounts' operations.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Onboarded new team members to integrate into organization.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Developed successful customer relationships to boost sales opportunities.
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Identified areas for improvement within existing processes by analyzing operational data.
Direct Sales Coordinator
NRI Industrial Sales
Mississauga, Ontario, Canada
11.2014 - 01.2017
- Conducted market research to identify trends in the industry, competitors' strategies, and potential customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Assisted with the development of sales presentations and materials used by field representatives.
- Responded promptly and professionally to inquiries from current or prospective customers via phone or email.
- Researched potential clients through online resources such as social media platforms or industry websites.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Processed invoices related to direct sales initiatives including payments made by customers.
- Collaborated with external vendors such as advertising agencies and printing companies to produce promotional materials for direct sales initiatives.
- Wrote sales proposals, set up contracts and finalized deals.
- Created and maintained customer databases for tracking of direct sales activities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Visited potential and current customers at personal and business locations to promote products.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Processor
NRI Industrial Sales
Mississauga, Ontario, Canada
02.2014 - 09.2014
- Performed quality control checks on processed applications to minimize errors.
- Utilized specialized processing software and systems effectively.
- Located, packed and shipped products to fulfill online orders.
- Managed multiple applications simultaneously, prioritizing tasks to meet deadlines.
- Used hand trucks and forklifts to unload, load and transport items.
- Entered data from applications into processing software, maintaining high data integrity.
- Liaised with management to complete special projects and provide administrative support.
- Processed and staged orders to complete shipments.
- Responded to inquiries from applicants and internal teams regarding processing status and decisions.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Service Technician
Bell Technical Solutions
Brampton, Ontario, Canada
11.2012 - 09.2013
- Conducted service appointments to diagnose and fix problems.
- Logged services performed in service ticket system.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Assisted with installation projects at both residential and commercial sites.
- Traveled to customer locations to complete work for pre-set appointments.
- Installed new systems according to manufacturer specifications.
- Provided training on the safe usage of equipment when needed.
- Managed inventory and supplies to ensure materials were available when needed.
Education
BBA -
George Brown College
Toronto, Ontario, Canada06-2011
Skills
- Sales presentation
- Strategy implementation
- Vendor management
- Business development and planning
- Managing client relationships
- New business opportunities
- Written and verbal communication
- Market development
Websites
References
References available upon request.
Timeline
Account Executive
Aucto
06.2023 - 02.2025
Customer Success Supervisor
Aucto
09.2022 - 05.2023
Senior Account Manager
Aucto
02.2016 - 08.2021
Direct Sales Coordinator
NRI Industrial Sales
11.2014 - 01.2017
Processor
NRI Industrial Sales
02.2014 - 09.2014
Service Technician
Bell Technical Solutions
11.2012 - 09.2013
BBA -
George Brown College
Similar Profiles
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power
Matthew RyanMatthew Ryan
Regional Sales Manager- East at Assa Abloy Americas Residential / Spectrum BrandsRegional Sales Manager- East at Assa Abloy Americas Residential / Spectrum Brands
Anderson AmaroAnderson Amaro
Air Duct Cleaning Technician at Self-employed / ContractorAir Duct Cleaning Technician at Self-employed / Contractor
EZZAT SOLIMANEZZAT SOLIMAN
ACCOUNT DIRECTOR, Account Manager, Sr Account Executive, Account Executive at VML - Wunderman ThompsonACCOUNT DIRECTOR, Account Manager, Sr Account Executive, Account Executive at VML - Wunderman Thompson