Ravindiran Ramu
Phoenix,MD
Summary
Proactive Restaurant Waiter with extensive experience in maintaining clean dining areas, cultivating customer relationships, and efficient order management. Skilled in menu recommendations, timely service, and accurate cash handling. Bringing strong organizational skills and a commitment to enhancing guest satisfaction and restaurant operations.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Peerce's Operating LLC
2022.06 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Hotel And Motel Management
Best Industrial School Hotel Management
Tamil Nadu, IN06.2007
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Memory retention
- Food presentation
- Wine pairing
- Cash Handling
- Menu Memorization
- Order Accuracy
- Guest Relations
- Safe Food Handling
- Professional Appearance
- Sales Techniques
- Relationship Management
- Service prioritization
- Food safety understanding
- High-volume dining
- Tableside Service
- Order Management
- Menu presentation
- Bill computation
- Table Bussing
- Dining area maintenance
- Accurate money handling
- Upselling techniques
- Guest Relations Management
- Fine Dining
- Quality Control
- Item promotion
- Daily specials memorization
- Food station setup
- Food and beverage pairings
- Food spoilage prevention
- Salesmanship
- Bar terminology
- Front-of-house display creation
- Wine service
- Food inspection
- Wine Knowledge
- Regulatory Compliance
- Wine Pairings
- VIP support
- Banquet Coordination
- Team Player
- Warm and Friendly
- Attention to Detail
- Reliable and Responsible
- High Energy and Stamina
- Cleaning and sanitizing
- Adaptable and Flexible
- Problem-Solving
- Organizational Skills
- Cool Under Pressure
- Decision-Making
- Relationship Building
- Food handling
- Hospitality service expertise
- Ability to Lift 30 Pounds
- Hospitality best practices
- Teamwork and Collaboration
- Team Leadership
- Workflow Coordination
- Food Safety Standards
- Conflict and Complaint Resolution
- Multitasking
- Menu Recommendations
- Food and Beverage Service
- Active Listening
- Food Running
- Transactions and Cash Handling
- Food Preparation and Safety
- Inventory Management
- Staff Training
- Beverage Preparation
- Time Management
- Analytical Thinking
- Task Prioritization
- Point of sale operation
- Sales expertise
- Food sales and promotion
- Written Communication
- Reservations Management
- Order delivery practices
- Upselling and Cross Selling
- Age Verification
- Specials Promotion and Upselling
- Table Monitoring and Turnover
- Multitasking Abilities
- Upselling
- Food and Beverage Upselling
- Courteous Phone Demeanor
- Process Monitoring
- Special Requests and Substitutions
- Excellent Communication
- Interpersonal Communication
- Team building
- Problem-solving abilities
Hiking ,Writing books
Hiking gives me more energy mind and body . Writting books mean learning a lot experience from daily basis try to make it memory
Languages
Tamil
Full Professional
Timeline
Restaurant Waiter
Peerce's Operating LLC
2022.06 - Current
Associate of Arts - Hotel And Motel Management
Best Industrial School Hotel Management
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