RAVINDRA C. RAMJIT
St. Cloud,FL
Summary
Results-driven operations people leader with 20+ years of experience within healthcare and revenue cycle operations, including leadership roles at UnitedHealth Group. Proven ability to lead high-performing teams, exceed KPI targets, and drive process improvements that enhance member, provider, and client experience. Recognized for strong cross-functional collaboration, talent development, and delivering measurable business outcomes in fast-paced, regulated environments.
Overview
21
21
years of professional experience
Work History
Operations Patient Care Supervisor
UnitedHealth Group – Optum Care (WellMed)
Minneapolis, MN
09.2022 - Current
- Lead a 14-member team in a high-volume call center supporting provider and patient services, with accountability for performance, quality, and service delivery. Consistently meet and exceed key KPIs, including QA audit scores (95% baseline / 98% stretch), service level (80% baseline / 85% stretch), AHT (450 sec), ACW (300 sec), and productivity (3–4 appointments/day; 15–25 weekly).
- Reduced call transfer rates from double digits to single digits by improving call routing, scripting effectiveness, and staff capability. Partner with leadership, marketing, and procurement to support strategic initiatives, including development of call scripting, outbound communication campaigns, and recruitment efforts.
- Drive a culture of accountability and continuous improvement through coaching, performance management, and staff development, while proactively managing escalations and strengthening provider/client relationships.
Operations Supervisor
UnitedHealth Group – Optum Insight (AARP)
New York, NY
07.2021 - 09.2022
- Managed 15 direct reports and ensured compliance with financial and regulatory requirements. Led process improvement initiatives and drove operational efficiency across teams. Mentored and developed staff while collaborating with multiple departments to achieve performance goals and enhance service quality.
- Supervised daily operations, ensuring compliance with quality standards and regulatory requirements.
- Streamlined workflows to enhance efficiency in service delivery and resource utilization.
COVID-19 Operations Supervisor
UnitedHealth Group – Optum Government
New York, NY
05.2020 - 07.2021
- Supported NYC’s COVID-19 response by leading remote teams, training staff, and ensuring compliance with evolving public health guidelines. Analyzed trends, resolved operational challenges, and implemented outreach strategies to support community engagement during a rapidly changing environment.
- Streamlined processes to enhance operational efficiency and reduce turnaround times for service delivery.
Revenue Services Supervisor
UnitedHealth Group – Optum360 / Quest Diagnostics / Ameripath / Dermpath
Port Chester, NY
06.2005 - 05.2020
- Oversaw revenue cycle operations, including accounts receivable, customer service, and client billing. Led full-cycle medical billing processes, ensured insurance compliance, and improved operational efficiency through workflow optimization. Supervised staff performance, conducted coaching, and maintained high quality standards through QA programs.
- Managed approximately 1000 incoming calls. (FL/NY/OH)
- Led strategic projects aimed at improving patient experience and satisfaction metrics.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
Bachelor of Science - Biomedical Engineering
Winona State University
Winona, MNBachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ01-2013
Skills
- Call Center Operations Leadership
- Healthcare Revenue Cycle Management
- Medical Billing & Claims Analysis
- Client Relationship Management
- Process Improvement & Workflow Optimization
- Team Leadership, Coaching & Development
- Escalation Management & De-escalation
- HIPAA Compliance & Regulatory Adherence
- Data Analysis & Performance Metrics
- Knowledgeable of multiple Optum programs and tools
- Cross-Functional Collaboration
- Care coordination
LEADERSHIP IMPACT (OPTUM)
- Trusted leader with extensive tenure across multiple Optum business segments
- Proven ability to deliver on KPIs and drive measurable operational improvements
- Strong partner to cross-functional teams including Marketing, Procurement, and Leadership
- Recognized for developing talent, improving engagement, and strengthening team performance
- Demonstrated readiness for expanded leadership scope and organizational impact
Timeline
Operations Patient Care Supervisor
UnitedHealth Group – Optum Care (WellMed)
09.2022 - Current
Operations Supervisor
UnitedHealth Group – Optum Insight (AARP)
07.2021 - 09.2022
COVID-19 Operations Supervisor
UnitedHealth Group – Optum Government
05.2020 - 07.2021
Revenue Services Supervisor
UnitedHealth Group – Optum360 / Quest Diagnostics / Ameripath / Dermpath
06.2005 - 05.2020
Bachelor of Science - Biomedical Engineering
Winona State University
Bachelor of Science - Health Administration
University of Phoenix